CFPB Consumer Complaint Profile
Smith, Cohen & Rosenberg LLC
31 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 31
- Total complaints
- Mid-range
- 0
- Last 12 months
- 74.2%
- Timely response
- Bottom decile
- 14
- States affected
The verdict
Smith, Cohen & Rosenberg LLC ranks #2304 of 3,843 financial companies by CFPB complaint volume, with 31 complaints on record. It posts a 74.2% on-time response rate, the 7th percentile among companies with 100+ complaints.
- #2304
- of 3,843 companies by volume
- 74.2%
- on time (7th pctile)
- Debt collection
- most-complained product
- 14
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Smith, Cohen & Rosenberg LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
74.2% Among the lowest higher than 7% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2019 | 1 |
| 2020 | 8 |
| 2021 | 15 |
| 2022 | 3 |
| 2023 | 3 |
| 2024 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Smith, Cohen & Rosenberg LLC
Smith, Cohen & Rosenberg LLC carries 31 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 14 states and territories have weighed in, giving this a geographically concentrated footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Smith, Cohen & Rosenberg LLC draw a 74.2% reply rate inside the Bureau's 15-day window. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. Among resolved complaints, 12.9% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Smith, Cohen & Rosenberg LLC have?
31 complaints have been filed against Smith, Cohen & Rosenberg LLC with the CFPB overall - 0 of them in the past year.
Does Smith, Cohen & Rosenberg LLC respond to complaints on time?
CFPB complaints against Smith, Cohen & Rosenberg LLC draw a 74.2% timely-response rate inside the expected window. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Smith, Cohen & Rosenberg LLC?
The most complained-about product for Smith, Cohen & Rosenberg LLC is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Smith, Cohen & Rosenberg LLC?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Smith, Cohen & Rosenberg LLC - see all issues and counts above.
How do I file a complaint against Smith, Cohen & Rosenberg LLC?
You can file a complaint against Smith, Cohen & Rosenberg LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Smith, Cohen & Rosenberg LLC?
The CFPB has recorded complaints against Smith, Cohen & Rosenberg LLC from 14 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Smith, Cohen & Rosenberg LLC have?
31 complaints have been filed against Smith, Cohen & Rosenberg LLC with the CFPB overall - 0 of them in the past year.
Does Smith, Cohen & Rosenberg LLC respond to complaints on time?
CFPB complaints against Smith, Cohen & Rosenberg LLC draw a 74.2% timely-response rate inside the expected window. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Smith, Cohen & Rosenberg LLC?
The most complained-about product for Smith, Cohen & Rosenberg LLC is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Smith, Cohen & Rosenberg LLC?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Smith, Cohen & Rosenberg LLC - see all issues and counts above.
How do I file a complaint against Smith, Cohen & Rosenberg LLC?
You can file a complaint against Smith, Cohen & Rosenberg LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Smith, Cohen & Rosenberg LLC?
The CFPB has recorded complaints against Smith, Cohen & Rosenberg LLC from 14 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.