CFPB Consumer Complaint Profile
Steel River Systems, LLC
Consumers have filed 157 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 157
- Total complaints
- Mid-range
- 86
- Last 12 months
- 99.4%
- Timely response
- Above median
- 20
- States affected
The verdict
Steel River Systems, LLC ranks #1075 of 3,843 financial companies by CFPB complaint volume, with 157 complaints on record. On-time replies land at 99.4%, the 69th percentile for the 100+ complaint peer group.
- #1075
- of 3,843 companies by volume
- 99.4%
- on time (69th pctile)
- Debt collection
- most-complained product
- 20
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Steel River Systems, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.4% Higher than most higher than 69% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 27 in 2024 to 84 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2021 | 3 |
| 2022 | 6 |
| 2023 | 15 |
| 2024 | 27 |
| 2025 | 84 |
| 2026year in progress | 22 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Steel River Systems, LLC
157 complaints against Steel River Systems, LLC appear in the CFPB record, including 86 from the trailing year. The 20 states and territories represented put this footprint in multi-regional territory. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Steel River Systems, LLC's timely response rate stands at 99.4%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Steel River Systems, LLC have?
The CFPB has logged 157 complaints against Steel River Systems, LLC to date, of which 86 came in over the last 12 months.
Does Steel River Systems, LLC respond to complaints on time?
CFPB complaints against Steel River Systems, LLC draw a 99.4% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Steel River Systems, LLC?
Among all products tied to Steel River Systems, LLC, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Steel River Systems, LLC?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Steel River Systems, LLC; the full issue list with counts is above.
How do I file a complaint against Steel River Systems, LLC?
You can file a complaint against Steel River Systems, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Steel River Systems, LLC?
Consumers in 20 states and territories have filed complaints about Steel River Systems, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.