CFPB Consumer Complaint Profile
Sterling Credit Corp.
Consumers have filed 34 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 34
- Total complaints
- Mid-range
- 3
- Last 12 months
- 52.9%
- Timely response
- Bottom decile
- 11
- States affected
The verdict
34 CFPB complaints put Sterling Credit Corp. at #2211 out of 3,843 financial companies ranked by complaint volume. It posts a 52.9% on-time response rate, the 3rd percentile among companies with 100+ complaints.
- #2211
- of 3,843 companies by volume
- 52.9%
- on time (3rd pctile)
- Debt collection
- most-complained product
- 11
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Sterling Credit Corp. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
52.9% Among the lowest higher than 3% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2018 | 8 |
| 2019 | 3 |
| 2020 | 3 |
| 2021 | 4 |
| 2022 | 2 |
| 2023 | 6 |
| 2024 | 4 |
| 2025 | 4 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Sterling Credit Corp.
The CFPB Consumer Complaint Database has logged 34 complaints against Sterling Credit Corp. overall, with 3 of those filed in the trailing 12 months. Reports have come from consumers in 11 states and territories, making this a geographically concentrated complaint footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Sterling Credit Corp. posts a 52.9% reply rate on forwarded complaints. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Sterling Credit Corp. have?
34 complaints have been filed against Sterling Credit Corp. with the CFPB overall - 3 of them in the past year.
Does Sterling Credit Corp. respond to complaints on time?
CFPB complaints against Sterling Credit Corp. draw a 52.9% timely-response rate inside the expected window. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Sterling Credit Corp.?
The most complained-about product for Sterling Credit Corp. is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Sterling Credit Corp.?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Sterling Credit Corp. - see all issues and counts above.
How do I file a complaint against Sterling Credit Corp.?
You can file a complaint against Sterling Credit Corp. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Sterling Credit Corp.?
The CFPB has recorded complaints against Sterling Credit Corp. from 11 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Sterling Credit Corp. have?
34 complaints have been filed against Sterling Credit Corp. with the CFPB overall - 3 of them in the past year.
Does Sterling Credit Corp. respond to complaints on time?
CFPB complaints against Sterling Credit Corp. draw a 52.9% timely-response rate inside the expected window. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Sterling Credit Corp.?
The most complained-about product for Sterling Credit Corp. is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Sterling Credit Corp.?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Sterling Credit Corp. - see all issues and counts above.
How do I file a complaint against Sterling Credit Corp.?
You can file a complaint against Sterling Credit Corp. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Sterling Credit Corp.?
The CFPB has recorded complaints against Sterling Credit Corp. from 11 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.