CFPB Consumer Complaint Profile
Stern Recovery Services, Inc.
Consumers have filed complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 116
- Total complaints
- Mid-range
- 0
- Last 12 months
- 88.8%
- Timely response
- Bottom quartile
- 10
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Stern Recovery Services, Inc. places #1245 by volume. On response speed it sits at the 16th percentile among companies with 100+ complaints.
- Debt collection
- most-complained product
- NC
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Stern Recovery Services, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
88.8% Among the lowest higher than 16% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2022 to 2023 complete years
- Annual CFPB complaint volume moved from 34 in 2022 to 16 in 2023 (2022 → 2023).
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2020 | 16 |
| 2021 | 50 |
| 2022 | 34 |
| 2023 | 16 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Stern Recovery Services, Inc.
Stern Recovery Services, Inc. draws a geographically concentrated spread of CFPB complaints, filed by consumers in many parts of the country. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Written notification about debt" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, the timely-response measure shows how often forwarded complaints get a reply. This company's rate sits below the 95% industry benchmark, a gap that tends to correlate with higher consumer dispute rates downstream. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Stern Recovery Services, Inc. have?
The CFPB has logged 116 complaints against Stern Recovery Services, Inc. to date, of which 0 came in over the last 12 months.
Does Stern Recovery Services, Inc. respond to complaints on time?
Stern Recovery Services, Inc.'s CFPB timely-response rate is 88.8%.
What product generates the most complaints for Stern Recovery Services, Inc.?
"Debt collection" draws more CFPB complaints against Stern Recovery Services, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Stern Recovery Services, Inc.?
"Written notification about debt" is the single most frequently cited issue in complaints against Stern Recovery Services, Inc. - see all issues and counts above.
How do I file a complaint against Stern Recovery Services, Inc.?
You can file a complaint against Stern Recovery Services, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Stern Recovery Services, Inc.?
Stern Recovery Services, Inc. has drawn CFPB complaints from 10 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.