CFPB Consumer Complaint Profile

Stern Recovery Services, Inc.

Consumers have filed 116 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.

Data updated 2026-05-15

116
Total complaints
0
Last 12 months
88.8%
Timely response
10
States affected

The verdict

Out of 3,848 financial companies in the CFPB database, Stern Recovery Services, Inc. has accumulated 116 complaints, placing it #1247 by volume. It answers 88.8% of complaints on time - below the 93% median for companies with 100+ complaints.

#1247
of 3,848 companies by volume
88.8%
answered on time
Debt collection
most-complained product
10
states with complaints
Stern Recovery Services, Inc. timely response rate 88.8%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Debt collection - Medical debt 58
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 38
Debt collection - I do not know 15
Debt collection - Credit card debt 3
Debt collection - Other debt 1
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services 1

Top Issues

1.Written notification about debt 41
2.Attempts to collect debt not owed 26
3.Incorrect information on your report 18
4.Problem with a credit reporting company's investigation into an existing problem 14
5.Improper use of your report 6
6.False statements or representation 5
7.Threatened to contact someone or share information improperly 2
8.Communication tactics 2
9.Fraud or scam 1
10.Took or threatened to take negative or legal action 1

Complaints by Year

Year Complaints
2020 16
2021 50
2022 34
2023 16

Complaints by State (Top 15)

North Carolina 90
South Carolina 9
Ohio 4
Georgia 3
Louisiana 2
California 2
Virginia 2
Pennsylvania 1
Texas 1
Michigan 1

Company Responses

Closed with explanation 114
Untimely response 2

What the CFPB Complaint Record Shows for Stern Recovery Services, Inc.

Stern Recovery Services, Inc. carries 116 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 10 states and territories have weighed in, giving this a geographically concentrated footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Written notification about debt" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.

Within the Bureau's 15-day response window, Stern Recovery Services, Inc. answers 88.8% of forwarded complaints. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. 0% of resolved complaints ended with some monetary or non-monetary relief for the consumer.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does Stern Recovery Services, Inc. have?

The CFPB has logged 116 complaints against Stern Recovery Services, Inc. to date, of which 0 came in over the last 12 months.

Does Stern Recovery Services, Inc. respond to complaints on time?

Stern Recovery Services, Inc.'s CFPB timely-response rate is 88.8%.

What product generates the most complaints for Stern Recovery Services, Inc.?

"Debt collection" draws more CFPB complaints against Stern Recovery Services, Inc. than any other product - see the full breakdown above.

What is the most common complaint issue with Stern Recovery Services, Inc.?

"Written notification about debt" is the single most frequently cited issue in complaints against Stern Recovery Services, Inc. - see all issues and counts above.

How do I file a complaint against Stern Recovery Services, Inc.?

You can file a complaint against Stern Recovery Services, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about Stern Recovery Services, Inc.?

Stern Recovery Services, Inc. has drawn CFPB complaints from 10 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.

Similar Companies

Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.