CFPB Consumer Complaint Profile
Student Loan Solutions, LLC
Behind the 20 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 20
- Total complaints
- Mid-range
- 6
- Last 12 months
- 100%
- Timely response
- Top decile
- 11
- States affected
The verdict
Student Loan Solutions, LLC ranks #2861 of 3,843 financial companies by CFPB complaint volume, with 20 complaints on record. It posts a 100% on-time response rate, the 86th percentile among companies with 100+ complaints.
- #2861
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Debt collection
- most-complained product
- 11
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Student Loan Solutions, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2021 | 1 |
| 2022 | 5 |
| 2023 | 3 |
| 2024 | 5 |
| 2025 | 5 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Student Loan Solutions, LLC
20 complaints against Student Loan Solutions, LLC appear in the CFPB record, including 6 from the trailing year. The 11 states and territories represented put this footprint in geographically concentrated territory. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Took or threatened to take negative or legal action," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Student Loan Solutions, LLC posts a 100% reply rate on forwarded complaints. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Student Loan Solutions, LLC have?
Student Loan Solutions, LLC has 20 total consumer complaints filed with the CFPB, with 6 filed in the last 12 months.
Does Student Loan Solutions, LLC respond to complaints on time?
Student Loan Solutions, LLC's CFPB timely-response rate is 100%. This is considered excellent.
What product generates the most complaints for Student Loan Solutions, LLC?
The most complained-about product for Student Loan Solutions, LLC is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Student Loan Solutions, LLC?
Consumers most often cite "Took or threatened to take negative or legal action" when complaining about Student Loan Solutions, LLC; the full issue list with counts is above.
How do I file a complaint against Student Loan Solutions, LLC?
You can file a complaint against Student Loan Solutions, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Student Loan Solutions, LLC?
The CFPB has recorded complaints against Student Loan Solutions, LLC from 11 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Student Loan Solutions, LLC have?
Student Loan Solutions, LLC has 20 total consumer complaints filed with the CFPB, with 6 filed in the last 12 months.
Does Student Loan Solutions, LLC respond to complaints on time?
Student Loan Solutions, LLC's CFPB timely-response rate is 100%. This is considered excellent.
What product generates the most complaints for Student Loan Solutions, LLC?
The most complained-about product for Student Loan Solutions, LLC is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Student Loan Solutions, LLC?
Consumers most often cite "Took or threatened to take negative or legal action" when complaining about Student Loan Solutions, LLC; the full issue list with counts is above.
How do I file a complaint against Student Loan Solutions, LLC?
You can file a complaint against Student Loan Solutions, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Student Loan Solutions, LLC?
The CFPB has recorded complaints against Student Loan Solutions, LLC from 11 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.