CFPB Consumer Complaint Profile
Sunset Solutions Group, LLC
24 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 24
- Total complaints
- Mid-range
- 0
- Last 12 months
- 0%
- Timely response
- Bottom decile
- 19
- States affected
The verdict
Sunset Solutions Group, LLC ranks #2628 of 3,843 financial companies by CFPB complaint volume, with 24 complaints on record. It posts a 0% on-time response rate, the 0th percentile among companies with 100+ complaints.
- #2628
- of 3,843 companies by volume
- 0%
- on time (0th pctile)
- Debt collection
- most-complained product
- 19
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Sunset Solutions Group, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
0% Among the lowest in the bottom 1% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2019 | 5 |
| 2020 | 2 |
| 2021 | 6 |
| 2022 | 9 |
| 2023 | 1 |
| 2025 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Sunset Solutions Group, LLC
Sunset Solutions Group, LLC carries 24 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 19 states and territories have weighed in, giving this a multi-regional footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Inside that category, "Took or threatened to take negative or legal action" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Sunset Solutions Group, LLC posts a 0% reply rate on forwarded complaints. That is far under the 95% benchmark - a material red flag, since late or missing responses are among the strongest predictors of CFPB supervisory interest. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Sunset Solutions Group, LLC have?
The CFPB has logged 24 complaints against Sunset Solutions Group, LLC to date, of which 0 came in over the last 12 months.
Does Sunset Solutions Group, LLC respond to complaints on time?
Sunset Solutions Group, LLC has a 0% timely response rate to CFPB complaints. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Sunset Solutions Group, LLC?
The most complained-about product for Sunset Solutions Group, LLC is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Sunset Solutions Group, LLC?
The most common issue reported by consumers about Sunset Solutions Group, LLC is "Took or threatened to take negative or legal action." All complaint issues are listed above with their counts.
How do I file a complaint against Sunset Solutions Group, LLC?
You can file a complaint against Sunset Solutions Group, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Sunset Solutions Group, LLC?
The CFPB has recorded complaints against Sunset Solutions Group, LLC from 19 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Sunset Solutions Group, LLC have?
The CFPB has logged 24 complaints against Sunset Solutions Group, LLC to date, of which 0 came in over the last 12 months.
Does Sunset Solutions Group, LLC respond to complaints on time?
Sunset Solutions Group, LLC has a 0% timely response rate to CFPB complaints. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Sunset Solutions Group, LLC?
The most complained-about product for Sunset Solutions Group, LLC is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Sunset Solutions Group, LLC?
The most common issue reported by consumers about Sunset Solutions Group, LLC is "Took or threatened to take negative or legal action." All complaint issues are listed above with their counts.
How do I file a complaint against Sunset Solutions Group, LLC?
You can file a complaint against Sunset Solutions Group, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Sunset Solutions Group, LLC?
The CFPB has recorded complaints against Sunset Solutions Group, LLC from 19 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.