CFPB Consumer Complaint Profile
Collections USA, Inc.
Behind the 177 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 177
- Total complaints
- 48
- Last 12 months
- 95.5%
- Timely response
- 19
- States affected
The verdict
Collections USA, Inc. ranks #1013 of 3,848 financial companies by CFPB complaint volume, with 177 complaints on record. Its on-time response rate is 95.5%, ahead of the 93% median among companies with 100+ complaints.
- #1013
- of 3,848 companies by volume
- 95.5%
- answered on time
- Debt collection
- most-complained product
- 19
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 2 |
| 2015 | 6 |
| 2016 | 5 |
| 2017 | 6 |
| 2018 | 6 |
| 2019 | 7 |
| 2020 | 2 |
| 2021 | 6 |
| 2022 | 16 |
| 2023 | 20 |
| 2024 | 35 |
| 2025 | 58 |
| 2026 | 8 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Collections USA, Inc.
The CFPB Consumer Complaint Database has logged 177 complaints against Collections USA, Inc. overall, with 48 of those filed in the trailing 12 months. Reports have come from consumers in 19 states and territories, making this a multi-regional complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Collections USA, Inc.'s timely response rate stands at 95.5%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. The company's response was formally disputed in 42.9% of resolved cases, indicating how frequently the initial fix fell short. 0% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Collections USA, Inc. have?
177 complaints have been filed against Collections USA, Inc. with the CFPB overall - 48 of them in the past year.
Does Collections USA, Inc. respond to complaints on time?
Collections USA, Inc. has a 95.5% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Collections USA, Inc.?
The most complained-about product for Collections USA, Inc. is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Collections USA, Inc.?
The most common issue reported by consumers about Collections USA, Inc. is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Collections USA, Inc.?
You can file a complaint against Collections USA, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Collections USA, Inc.?
Collections USA, Inc. has drawn CFPB complaints from 19 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~177)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.