CFPB Consumer Complaint Profile
ThunderRoad Financial, LLC
Consumers have filed 15 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 15
- Total complaints
- Below average
- 2
- Last 12 months
- 93.3%
- Timely response
- Bottom quartile
- 6
- States affected
The verdict
ThunderRoad Financial, LLC ranks #3232 of 3,843 financial companies by CFPB complaint volume, with 15 complaints on record. It posts a 93.3% on-time response rate, the 24th percentile among companies with 100+ complaints.
- #3232
- of 3,843 companies by volume
- 93.3%
- on time (24th pctile)
- Debt collection
- most-complained product
- 6
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
ThunderRoad Financial, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
93.3% Among the lowest higher than 24% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2018 | 1 |
| 2019 | 1 |
| 2020 | 2 |
| 2021 | 3 |
| 2022 | 1 |
| 2023 | 3 |
| 2024 | 2 |
| 2025 | 1 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for ThunderRoad Financial, LLC
The CFPB Consumer Complaint Database has logged 15 complaints against ThunderRoad Financial, LLC overall, with 2 of those filed in the trailing 12 months. Reports have come from consumers in 6 states and territories, making this a geographically concentrated complaint footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Managing the loan or lease" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against ThunderRoad Financial, LLC draw a 93.3% reply rate inside the Bureau's 15-day window. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does ThunderRoad Financial, LLC have?
The CFPB has logged 15 complaints against ThunderRoad Financial, LLC to date, of which 2 came in over the last 12 months.
Does ThunderRoad Financial, LLC respond to complaints on time?
ThunderRoad Financial, LLC's CFPB timely-response rate is 93.3%.
What product generates the most complaints for ThunderRoad Financial, LLC?
The most complained-about product for ThunderRoad Financial, LLC is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with ThunderRoad Financial, LLC?
"Managing the loan or lease" is the single most frequently cited issue in complaints against ThunderRoad Financial, LLC - see all issues and counts above.
How do I file a complaint against ThunderRoad Financial, LLC?
You can file a complaint against ThunderRoad Financial, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about ThunderRoad Financial, LLC?
The CFPB has recorded complaints against ThunderRoad Financial, LLC from 6 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does ThunderRoad Financial, LLC have?
The CFPB has logged 15 complaints against ThunderRoad Financial, LLC to date, of which 2 came in over the last 12 months.
Does ThunderRoad Financial, LLC respond to complaints on time?
ThunderRoad Financial, LLC's CFPB timely-response rate is 93.3%.
What product generates the most complaints for ThunderRoad Financial, LLC?
The most complained-about product for ThunderRoad Financial, LLC is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with ThunderRoad Financial, LLC?
"Managing the loan or lease" is the single most frequently cited issue in complaints against ThunderRoad Financial, LLC - see all issues and counts above.
How do I file a complaint against ThunderRoad Financial, LLC?
You can file a complaint against ThunderRoad Financial, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about ThunderRoad Financial, LLC?
The CFPB has recorded complaints against ThunderRoad Financial, LLC from 6 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.