CFPB Consumer Complaint Profile
Total Recovery Solutions
What 10 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 10
- Total complaints
- Below average
- 0
- Last 12 months
- 50%
- Timely response
- Bottom decile
- 7
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Total Recovery Solutions has accumulated 10 complaints, placing it #3715 by volume. Its on-time response rate is 50%, the 3rd percentile among companies with 100+ complaints.
- #3715
- of 3,843 companies by volume
- 50%
- on time (3rd pctile)
- Debt collection
- most-complained product
- 7
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Total Recovery Solutions vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
50% Among the lowest higher than 3% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 5 |
| 2014 | 4 |
| 2016 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Total Recovery Solutions
10 complaints against Total Recovery Solutions appear in the CFPB record, including 0 from the trailing year. The 7 states and territories represented put this footprint in geographically concentrated territory. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Communication tactics," a reasonable starting point for understanding recurring friction.
Total Recovery Solutions's timely response rate stands at 50%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is far under the 95% benchmark - a material red flag, since late or missing responses are among the strongest predictors of CFPB supervisory interest. Consumers formally disputed the company's response at a 20% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, the consumer-relief closure rate is 10%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Total Recovery Solutions have?
The CFPB has logged 10 complaints against Total Recovery Solutions to date, of which 0 came in over the last 12 months.
Does Total Recovery Solutions respond to complaints on time?
Total Recovery Solutions has a 50% timely response rate to CFPB complaints. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Total Recovery Solutions?
Among all products tied to Total Recovery Solutions, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Total Recovery Solutions?
Consumers most often cite "Communication tactics" when complaining about Total Recovery Solutions; the full issue list with counts is above.
How do I file a complaint against Total Recovery Solutions?
You can file a complaint against Total Recovery Solutions directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Total Recovery Solutions?
The CFPB has recorded complaints against Total Recovery Solutions from 7 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Total Recovery Solutions: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (20% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Total Recovery Solutions have?
The CFPB has logged 10 complaints against Total Recovery Solutions to date, of which 0 came in over the last 12 months.
Does Total Recovery Solutions respond to complaints on time?
Total Recovery Solutions has a 50% timely response rate to CFPB complaints. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Total Recovery Solutions?
Among all products tied to Total Recovery Solutions, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Total Recovery Solutions?
Consumers most often cite "Communication tactics" when complaining about Total Recovery Solutions; the full issue list with counts is above.
How do I file a complaint against Total Recovery Solutions?
You can file a complaint against Total Recovery Solutions directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Total Recovery Solutions?
The CFPB has recorded complaints against Total Recovery Solutions from 7 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.