CFPB Consumer Complaint Profile
ZenResolve, LLC
Consumers have filed 13 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 13
- Total complaints
- Below average
- 0
- Last 12 months
- 46.2%
- Timely response
- Bottom decile
- 10
- States affected
The verdict
13 CFPB complaints put ZenResolve, LLC at #3408 out of 3,843 financial companies ranked by complaint volume. It posts a 46.2% on-time response rate, the 3rd percentile among companies with 100+ complaints.
- #3408
- of 3,843 companies by volume
- 46.2%
- on time (3rd pctile)
- Debt collection
- most-complained product
- 10
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
ZenResolve, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
46.2% Among the lowest higher than 3% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2019 | 6 |
| 2021 | 4 |
| 2022 | 2 |
| 2023 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for ZenResolve, LLC
The CFPB Consumer Complaint Database has logged 13 complaints against ZenResolve, LLC overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 10 states and territories, making this a geographically concentrated complaint footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, ZenResolve, LLC posts a 46.2% reply rate on forwarded complaints. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does ZenResolve, LLC have?
13 complaints have been filed against ZenResolve, LLC with the CFPB overall - 0 of them in the past year.
Does ZenResolve, LLC respond to complaints on time?
ZenResolve, LLC has a 46.2% timely response rate to CFPB complaints. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for ZenResolve, LLC?
The most complained-about product for ZenResolve, LLC is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with ZenResolve, LLC?
The most common issue reported by consumers about ZenResolve, LLC is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against ZenResolve, LLC?
You can file a complaint against ZenResolve, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about ZenResolve, LLC?
Consumers in 10 states and territories have filed complaints about ZenResolve, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does ZenResolve, LLC have?
13 complaints have been filed against ZenResolve, LLC with the CFPB overall - 0 of them in the past year.
Does ZenResolve, LLC respond to complaints on time?
ZenResolve, LLC has a 46.2% timely response rate to CFPB complaints. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for ZenResolve, LLC?
The most complained-about product for ZenResolve, LLC is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with ZenResolve, LLC?
The most common issue reported by consumers about ZenResolve, LLC is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against ZenResolve, LLC?
You can file a complaint against ZenResolve, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about ZenResolve, LLC?
Consumers in 10 states and territories have filed complaints about ZenResolve, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.