Express Recovery Services, Inc.
A federal complaint-record lookup, not a rating from us.
Debt Collector, CFPB Complaint Profile Specializes in: Medical debt
CFPB collection forwarding receipt
Forwarded record DC-EXPRESS-RECOVERY-S Express Recovery Services, Inc.
310 DC complaints · rank #264/656 · 99.2% timely
- DC 310
- RANK #264/656
- TIMELY 99.2%
- RELIEF 2.2%
- DISPUTE 20%
- STATES 26
- ISSUE Attempts to collect debt no…
- RESP Closed with explanation
- PHOTO Omega RMS, LLC
Volume peers
Photo peer: Omega RMS, LLC (310)
Express Recovery Services, Inc.'s 310 debt-collection complaints sit next to Omega RMS, LLC (310) on the volume neighbourhood; peer NAMES stay, and the receipt VALUES are this collector's. Full complaint profile for Express Recovery Services,… →
Debt Collection Complaint Breakdown
Top Complaint Issues
Company Responses
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 10 |
| 2015 | 24 |
| 2016 | 18 |
| 2017 | 37 |
| 2018 | 24 |
| 2019 | 17 |
| 2020 | 32 |
| 2021 | 34 |
| 2022 | 24 |
| 2023 | 21 |
| 2024 | 43 |
| 2025 | 71 |
| 2026 | 15 |
Complaints by State (Top 15)
What the CFPB Record Shows for Express Recovery Services, Inc.
Express Recovery Services, Inc. sits at #264 of 656 debt collectors in this extract by debt-collection complaint volume (60th percentile), the same ordering shown on /collectors. 310 debt-collection complaints against Express Recovery Services, Inc. appear in the CFPB record - 83.8% of the 370 complaints filed about this entity. The 26 states and territories represented make this a multi-state operation by complaint volume. The most common debt type behind these complaints is "Medical debt," which is the category consumers most often describe when they file a CFPB report about this collector. The single most-cited specific issue is "Attempts to collect debt not owed" - a useful starting point for understanding where the friction between this collector and consumers most frequently occurs.
Within the Bureau's 15-day response window, this company answers 99.2% of forwarded complaints. That is at or above benchmark levels, pointing to an intake process working as intended. Of resolved cases, 2.2% closed with monetary or non-monetary relief to the consumer, which is a notably low relief ratio and worth weighing against the disputed-response percentage. The response was formally disputed in 20% of resolved cases, indicating how frequently the initial fix fell short.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers with an active dispute should consult a qualified consumer-protection attorney.
Full complaint profile for Express Recovery Services, Inc. → · All debt collectors →
Nationwide collectors with similar complaint volume or dispute rates
Two CFPB peer sets for Express Recovery Services, Inc.: nearest debt collectors by debt-collection complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the volume strip on the forwarding receipt above.
Similar complaint volume
Nearest collectors by debt-collection complaint count (310 here).
Similar dispute rates
Nearest collectors by share of complaints marked disputed (20% here).
Frequently asked questions
How many CFPB debt-collection complaints does Express Recovery Services, Inc. have?
310 debt-collection complaints name Express Recovery Services, Inc. in this CFPB extract - corpus rank #264/656.
Does Express Recovery Services, Inc. respond to CFPB complaints on time?
The timely-response rate for Express Recovery Services, Inc. in this extract is 99.2%.
What issue do consumers cite most about Express Recovery Services, Inc.?
The most-cited issue in complaints about Express Recovery Services, Inc. is "Attempts to collect debt not owed."
How should I read Express Recovery Services, Inc.'s CFPB complaint record?
Treat the counts as a public complaint record, not a credit score or legal finding. Pair this page with PlainCredit guides on debt-collection rights and how to file a CFPB complaint if you have an active dispute.
Related guides: Debt collection rights · How to file a CFPB complaint · Reading CFPB complaint data
Source: Consumer Financial Protection Bureau Consumer Complaint Database · Q1 2026 Complaints filed against firms, not individuals. Data through March 2026.
Disclaimer: This information is provided for informational purposes only and does not constitute professional advice. Data is sourced from the CFPB Consumer Complaint Database. Consult a qualified professional before making decisions based on this data.
Read our methodology - how this data is sourced, computed, and verified.