Smith, Rouchon & Associates, Inc.
A federal complaint-record lookup, not a rating from us.
Debt Collector, CFPB Complaint Profile Specializes in: Medical debt
CFPB collection forwarding receipt
Forwarded record DC-SMITH-ROUCHON-ASSO Smith, Rouchon & Associates, Inc.
221 DC complaints · rank #344/656 · 100% timely
- DC 221
- RANK #344/656
- TIMELY 100%
- RELIEF 0.7%
- DISPUTE 12.9%
- STATES 18
- ISSUE Attempts to collect debt no…
- RESP Closed with explanation
- PHOTO Automated Collection Servic…
Volume peers
Photo peer: Automated Collection Services, Inc. (222)
Smith, Rouchon & Associates, Inc.'s 221 debt-collection complaints sit next to Automated Collection Services, Inc. (222) on the volume neighbourhood; peer NAMES stay, and the receipt VALUES are this collector's. Full complaint profile for Smith, Rouchon →
Debt Collection Complaint Breakdown
Top Complaint Issues
Company Responses
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 3 |
| 2014 | 4 |
| 2015 | 7 |
| 2016 | 13 |
| 2017 | 20 |
| 2018 | 21 |
| 2019 | 13 |
| 2020 | 12 |
| 2021 | 17 |
| 2022 | 39 |
| 2023 | 21 |
| 2024 | 25 |
| 2025 | 43 |
| 2026 | 29 |
Complaints by State (Top 15)
What the CFPB Record Shows for Smith, Rouchon & Associates, Inc.
Smith, Rouchon & Associates, Inc. sits at #344 of 656 debt collectors in this extract by debt-collection complaint volume (48th percentile), the same ordering shown on /collectors. The CFPB has logged 221 debt-collection complaints against Smith, Rouchon & Associates, Inc., 82.8% of the 267 complaints filed against this entity overall. Consumers in 18 states and territories have filed reports, putting this collection operation in multi-state territory by complaint volume. The most common debt type behind these complaints is "Medical debt," which is the category consumers most often describe when they file a CFPB report about this collector. The single most-cited specific issue is "Attempts to collect debt not owed" - a useful starting point for understanding where the friction between this collector and consumers most frequently occurs.
Within the Bureau's 15-day response window, this company answers 100% of forwarded complaints. That clears the industry benchmark, a sign the intake process is functioning on schedule. 0.7% of resolved cases against this company closed with some form of consumer relief, a notably low ratio worth weighing against the disputed-response percentage. The response was formally disputed in 12.9% of resolved cases, indicating how frequently the initial fix fell short.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers with an active dispute should consult a qualified consumer-protection attorney.
Full complaint profile for Smith, Rouchon & Associates, Inc. → · All debt collectors →
Nationwide collectors with similar complaint volume or dispute rates
Two CFPB peer sets for Smith, Rouchon & Associates, Inc.: nearest debt collectors by debt-collection complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the volume strip on the forwarding receipt above.
Similar complaint volume
Nearest collectors by debt-collection complaint count (221 here).
Similar dispute rates
Nearest collectors by share of complaints marked disputed (12.9% here).
Frequently asked questions
How many CFPB debt-collection complaints does Smith, Rouchon & Associates, Inc. have?
The CFPB extract lists 221 debt-collection complaints against Smith, Rouchon & Associates, Inc. (#344 of 656 collectors by volume).
Does Smith, Rouchon & Associates, Inc. respond to CFPB complaints on time?
Smith, Rouchon & Associates, Inc.'s timely response rate on CFPB complaints is 100%.
What issue do consumers cite most about Smith, Rouchon & Associates, Inc.?
Consumers most often name "Attempts to collect debt not owed" when complaining about Smith, Rouchon & Associates, Inc..
How should I read Smith, Rouchon & Associates, Inc.'s CFPB complaint record?
Treat the counts as a public complaint record, not a credit score or legal finding. Pair this page with PlainCredit guides on debt-collection rights and how to file a CFPB complaint if you have an active dispute.
Related guides: Debt collection rights · How to file a CFPB complaint · Reading CFPB complaint data
Source: Consumer Financial Protection Bureau Consumer Complaint Database · Q1 2026 Complaints filed against firms, not individuals. Data through March 2026.
Disclaimer: This information is provided for informational purposes only and does not constitute professional advice. Data is sourced from the CFPB Consumer Complaint Database. Consult a qualified professional before making decisions based on this data.
Read our methodology - how this data is sourced, computed, and verified.