CFPB Consumer Complaint Profile
Smith, Rouchon & Associates, Inc.
Consumers have filed 267 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-05-15
- 267
- Total complaints
- 67
- Last 12 months
- 100%
- Timely response
- 18
- States affected
The verdict
267 CFPB complaints put Smith, Rouchon & Associates, Inc. at #759 out of 3,848 financial companies ranked by complaint volume. 100% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #759
- of 3,848 companies by volume
- 100%
- answered on time
- Debt collection
- most-complained product
- 18
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 3 |
| 2014 | 4 |
| 2015 | 7 |
| 2016 | 13 |
| 2017 | 20 |
| 2018 | 21 |
| 2019 | 13 |
| 2020 | 12 |
| 2021 | 17 |
| 2022 | 39 |
| 2023 | 21 |
| 2024 | 25 |
| 2025 | 43 |
| 2026 | 29 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Smith, Rouchon & Associates, Inc.
Smith, Rouchon & Associates, Inc. carries 267 complaints in the CFPB's database, 67 of them filed within the past 12 months. Consumers spanning 18 states and territories have weighed in, giving this a multi-regional footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Smith, Rouchon & Associates, Inc. answers 100% of forwarded complaints. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. The company's response was formally disputed in 12.9% of resolved cases, indicating how frequently the initial fix fell short. 0.7% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Smith, Rouchon & Associates, Inc. have?
Smith, Rouchon & Associates, Inc. has 267 total consumer complaints filed with the CFPB, with 67 filed in the last 12 months.
Does Smith, Rouchon & Associates, Inc. respond to complaints on time?
Smith, Rouchon & Associates, Inc. has a 100% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Smith, Rouchon & Associates, Inc.?
The most complained-about product for Smith, Rouchon & Associates, Inc. is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Smith, Rouchon & Associates, Inc.?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Smith, Rouchon & Associates, Inc. - see all issues and counts above.
How do I file a complaint against Smith, Rouchon & Associates, Inc.?
You can file a complaint against Smith, Rouchon & Associates, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Smith, Rouchon & Associates, Inc.?
Consumers in 18 states and territories have filed complaints about Smith, Rouchon & Associates, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~267)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.