The Thomas Agency, Inc.
Sourced from the CFPB Consumer Complaint Database.
Debt Collector, CFPB Complaint Profile Specializes in: Medical debt
CFPB collection forwarding receipt
Forwarded record DC-THE-THOMAS-AGENCY- The Thomas Agency, Inc.
190 DC complaints · rank #403/656 · 15% timely
- DC 190
- RANK #403/656
- TIMELY 15%
- RELIEF 0%
- DISPUTE 15.4%
- STATES 19
- ISSUE Attempts to collect debt no…
- RESP Untimely response
- PHOTO Collins Asset Group, LLC
Volume peers
Photo peer: Collins Asset Group, LLC (190)
The Thomas Agency, Inc.'s 190 debt-collection complaints sit next to Collins Asset Group, LLC (190) on the volume neighbourhood; peer NAMES stay, and the receipt VALUES are this collector's. Full complaint profile for The Thomas Agency, Inc. →
Debt Collection Complaint Breakdown
Top Complaint Issues
Company Responses
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 2 |
| 2014 | 16 |
| 2015 | 23 |
| 2016 | 14 |
| 2017 | 19 |
| 2018 | 23 |
| 2019 | 14 |
| 2020 | 12 |
| 2021 | 22 |
| 2022 | 13 |
| 2023 | 13 |
| 2024 | 9 |
| 2025 | 29 |
| 2026 | 4 |
Complaints by State (Top 15)
What the CFPB Record Shows for The Thomas Agency, Inc.
PlainCredit places The Thomas Agency, Inc. at #403 of 656 debt collectors by CFPB debt-collection complaint volume (39th percentile), matching the Collectors directory ranking. The CFPB has logged 190 debt-collection complaints against The Thomas Agency, Inc., 89.2% of the 213 complaints filed against this entity overall. Consumers in 19 states and territories have filed reports, putting this collection operation in multi-state territory by complaint volume. Consumers most frequently describe "Medical debt" as the debt type behind their complaint about this collector. "Attempts to collect debt not owed" comes up most often as the specific issue cited - worth a look for anyone trying to spot this collector's recurring pain point.
15% of CFPB-forwarded complaints against this company get a reply inside the Bureau's 15-day window. That is far under the 95% benchmark, a material red flag since late or missing responses are strongly linked to CFPB supervisory action against collectors. Of resolved cases, 0% closed with monetary or non-monetary relief to the consumer, which is a notably low relief ratio and worth weighing against the disputed-response percentage. In 15.4% of resolved cases, the consumer formally disputed the response - a rough measure of how often the first resolution missed the mark.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers with an active dispute should consult a qualified consumer-protection attorney.
Full complaint profile for The Thomas Agency, Inc. → · All debt collectors →
Nationwide collectors with similar complaint volume or dispute rates
Two CFPB peer sets for The Thomas Agency, Inc.: nearest debt collectors by debt-collection complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the volume strip on the forwarding receipt above.
Similar complaint volume
Nearest collectors by debt-collection complaint count (190 here).
Similar dispute rates
Nearest collectors by share of complaints marked disputed (15.4% here).
Frequently asked questions
How many CFPB debt-collection complaints does The Thomas Agency, Inc. have?
The Thomas Agency, Inc. has 190 debt-collection complaints in the CFPB Consumer Complaint Database, ranking #403 of 656 collectors by that volume.
Does The Thomas Agency, Inc. respond to CFPB complaints on time?
The Thomas Agency, Inc.'s timely response rate on CFPB complaints is 15%.
What issue do consumers cite most about The Thomas Agency, Inc.?
Consumers most often name "Attempts to collect debt not owed" when complaining about The Thomas Agency, Inc..
How should I read The Thomas Agency, Inc.'s CFPB complaint record?
These figures summarize what consumers filed with the CFPB about The Thomas Agency, Inc.. They are educational, not advice - see the debt-collection rights and CFPB filing guides for next steps on a live dispute.
Related guides: Debt collection rights · How to file a CFPB complaint · Reading CFPB complaint data
Source: Consumer Financial Protection Bureau Consumer Complaint Database · Q1 2026 Complaints filed against firms, not individuals. Data through March 2026.
Disclaimer: This information is provided for informational purposes only and does not constitute professional advice. Data is sourced from the CFPB Consumer Complaint Database. Consult a qualified professional before making decisions based on this data.
Read our methodology - how this data is sourced, computed, and verified.