Kelsting Group, Inc.

What the CFPB Record Shows for Kelsting Group, Inc.

According to the CFPB Consumer Complaint Database as aggregated by PlainCredit, Kelsting Group, Inc. ranks #403 of 656 debt collectors by debt-collection complaint volume (39th percentile), using the same dc_complaints sort as the Collectors directory. Kelsting Group, Inc. has 190 debt-collection complaints on file with the CFPB, which represents 78.5% of the 242 total complaints the Bureau has received about this entity. Reports have originated from consumers in 12 states and territories, making this a geographically focused collection operation as measured by complaint volume. The most common debt type behind these complaints is "Other (i.e. phone, health club, etc.)," which is the category consumers most often describe when they file a CFPB report about this collector. The single most-cited specific issue is "Attempts to collect debt not owed" - a useful starting point for understanding where the friction between this collector and consumers most frequently occurs.

The company's timely response rate is 94.2%, meaning that share of CFPB-forwarded complaints received a reply within the 15-day window the Bureau expects. That is under the 95% benchmark collectors are expected to hit, often a precursor to higher dispute rates. Among resolved cases, 19.8% ended with monetary or non-monetary relief to the consumer. In 25.7% of resolved cases, the consumer formally disputed the response - a rough measure of how often the first resolution missed the mark.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers with an active dispute should consult a qualified consumer-protection attorney.

Full complaint profile for Kelsting Group, Inc. → · All debt collectors →