CFPB Consumer Complaint Profile

Adp, LLC

Consumers have filed 34 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.

Data updated 2026-05-15

34
Total complaints
0
Last 12 months
94.1%
Timely response
22
States affected

The verdict

Out of 3,848 financial companies in the CFPB database, Adp, LLC has accumulated 34 complaints, placing it #2214 by volume. 94.1% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.

#2214
of 3,848 companies by volume
94.1%
answered on time
Credit card or prepa…
most-complained product
22
states with complaints
Adp, LLC timely response rate 94.1%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Credit card or prepaid card - Payroll card 18
Credit card or prepaid card - General-purpose prepaid card 5
Checking or savings account - Checking account 5
Credit card or prepaid card - General-purpose credit card or charge card 2
Debt collection - I do not know 2
Student loan - Federal student loan servicing 1
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report 1

Top Issues

1.Problem with a purchase or transfer 11
2.Unexpected or other fees 5
3.Trouble using the card 4
4.Managing an account 3
5.Problem with a purchase shown on your statement 2
6.Advertising 1
7.Problem getting a card or closing an account 1
8.Written notification about debt 1
9.Problem with an overdraft 1
10.Dealing with your lender or servicer 1

Complaints by Year

Year Complaints
2018 9
2019 15
2020 7
2021 3

Complaints by State (Top 15)

Ohio 3
California 3
Georgia 2
Arizona 2
Texas 2
Washington 2
Tennessee 2
Florida 2
Virginia 1
Minnesota 1
Kentucky 1
Pennsylvania 1
Wisconsin 1
West Virginia 1
Illinois 1

Company Responses

Closed with explanation 33
Closed with monetary relief 1

What the CFPB Complaint Record Shows for Adp, LLC

The CFPB Consumer Complaint Database has logged 34 complaints against Adp, LLC overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 22 states and territories, making this a multi-regional complaint footprint. The single largest complaint category is "Credit card or prepaid card," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Problem with a purchase or transfer" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.

Adp, LLC's timely response rate stands at 94.1%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Among resolved complaints, 2.9% closed with the consumer receiving monetary or non-monetary relief.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does Adp, LLC have?

The CFPB has logged 34 complaints against Adp, LLC to date, of which 0 came in over the last 12 months.

Does Adp, LLC respond to complaints on time?

94.1% of the CFPB complaints against Adp, LLC get a response within the expected window.

What product generates the most complaints for Adp, LLC?

The most complained-about product for Adp, LLC is "Credit card or prepaid card." You can view the full product breakdown on this page.

What is the most common complaint issue with Adp, LLC?

Consumers most often cite "Problem with a purchase or transfer" when complaining about Adp, LLC; the full issue list with counts is above.

How do I file a complaint against Adp, LLC?

You can file a complaint against Adp, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about Adp, LLC?

The CFPB has recorded complaints against Adp, LLC from 22 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.

Similar Companies

Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.