CFPB Consumer Complaint Profile

Comerica

Behind the 7,908 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.

Data updated 2026-05-15

7,908
Total complaints
1,322
Last 12 months
99.7%
Timely response
54
States affected

The verdict

7,908 CFPB complaints put Comerica at #76 out of 3,848 financial companies ranked by complaint volume. Its on-time response rate is 99.7%, ahead of the 93% median among companies with 100+ complaints.

#76
of 3,848 companies by volume
99.7%
answered on time
Credit card or prepa…
most-complained product
54
states with complaints
Comerica timely response rate 99.7%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Credit card or prepaid card - Government benefit card 2,389
Prepaid card - Government benefit card 1,595
Checking or savings account - Checking account 1,486
Bank account or service - Checking account 414
Bank account or service - Other bank product/service 286
Credit card or prepaid card - General-purpose prepaid card 258
Checking or savings account - Other banking product or service 255
Prepaid card - Government benefit payment card 236
Credit card or prepaid card - General-purpose credit card or charge card 197
Credit card 109

Top Issues

1.Problem with a purchase or transfer 1,642
2.Managing an account 1,325
3.Trouble using the card 1,290
4.Problem getting a card or closing an account 838
5.Unexpected or other fees 495
6.Account opening, closing, or management 242
7.Deposits and withdrawals 220
8.Problem with a lender or other company charging your account 208
9.Using a debit or ATM card 175
10.Problem with a purchase shown on your statement 173

Complaints by Year

Year Complaints
2011 3
2012 109
2013 85
2014 211
2015 282
2016 378
2017 433
2018 425
2019 745
2020 931
2021 715
2022 668
2023 662
2024 736
2025 1,244
2026 281

Complaints by State (Top 15)

California 1,215
Texas 709
Michigan 551
New York 474
Florida 432
Georgia 265
Ohio 258
Pennsylvania 251
Illinois 200
Arizona 178
North Carolina 168
Missouri 160
Washington 156
New Jersey 136
Tennessee 134

Company Responses

Closed with explanation 4,629
Closed with monetary relief 2,358
Closed with non-monetary relief 774
In progress 96
Closed without relief 26
Closed with relief 24
Closed 1

What the CFPB Complaint Record Shows for Comerica

The CFPB Consumer Complaint Database has logged 7,908 complaints against Comerica overall, with 1,322 of those filed in the trailing 12 months. Reports have come from consumers in 54 states and territories, making this a nationwide complaint footprint. "Credit card or prepaid card" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Problem with a purchase or transfer" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.

99.7% of CFPB-forwarded complaints against Comerica get a reply inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. The company's response was formally disputed in 15.9% of resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 40.2% closed with the consumer receiving monetary or non-monetary relief.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does Comerica have?

7,908 complaints have been filed against Comerica with the CFPB overall - 1,322 of them in the past year.

Does Comerica respond to complaints on time?

Comerica has a 99.7% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.

What product generates the most complaints for Comerica?

Among all products tied to Comerica, "Credit card or prepaid card" accounts for the largest share of complaints (full breakdown above).

What is the most common complaint issue with Comerica?

"Problem with a purchase or transfer" is the single most frequently cited issue in complaints against Comerica - see all issues and counts above.

How do I file a complaint against Comerica?

You can file a complaint against Comerica directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about Comerica?

Comerica has drawn CFPB complaints from 54 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.

Similar Companies

Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.