CFPB Consumer Complaint Profile
Comerica
Behind the 7,908 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 7,908
- Total complaints
- Among the highest
- 1,322
- Last 12 months
- 99.7%
- Timely response
- Top decile
- 54
- States affected
The verdict
7,908 CFPB complaints put Comerica at #76 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 99.7%, the 76th percentile among companies with 100+ complaints.
- #76
- of 3,843 companies by volume
- 99.7%
- on time (76th pctile)
- Credit card or prepa…
- most-complained product
- 54
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Comerica vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.7% Top 24% higher than 76% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 736 in 2024 to 1,244 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 3 |
| 2012 | 109 |
| 2013 | 85 |
| 2014 | 211 |
| 2015 | 282 |
| 2016 | 378 |
| 2017 | 433 |
| 2018 | 425 |
| 2019 | 745 |
| 2020 | 931 |
| 2021 | 715 |
| 2022 | 668 |
| 2023 | 662 |
| 2024 | 736 |
| 2025 | 1,244 |
| 2026year in progress | 281 |
Complaints by State (Top 15)
Company Responses
Comerica Complaint Concentration Profile
Comerica's complaint volume is large enough to measure concentration - not just the headline totals. Across 72 named product lines in the stored breakdown, the leading three (Credit card or prepaid card, Prepaid card, Checking or savings account) hold a 69.2% share of product-tagged complaints. The Herfindahl index on that product mix is 0.176 (1.0 = a single product owns every tagged complaint; lower = a broader book).
On the issue side, 15 named issues appear in the top list; the leading three (Problem with a purchase or transfer, Managing an account, Trouble using the card) cover a 59.8% share of those mentions. That multi-issue footprint is the profile thin-volume companies cannot show - their pages stop at a short bar list because the sample cannot support a concentration read.
Geography tells a similar story: the top three states (California, Texas, Michigan) hold a 32.9% share of state-tagged volume across 54 jurisdictions on file. A concentrated state trio can hint at regional servicing stress; a flatter map usually tracks a nationwide book.
Among coded company responses, "Closed with explanation" leads at a 58.5% share among the 7,908 response-tagged complaints (4,629 filings). Read that mix next to the timely-response and relief rates above - both describe process outcomes, not a finding of wrongdoing.
Peak filing year was 2025 (1,244 complaints); the lightest year on file was 2011 (3). From 2024 to 2025, annual volume rose 69.0% (736 → 1,244). Year-to-year swings at this volume usually track product launches, servicing changes, and consumer awareness more than a single-event spike.
What the CFPB Complaint Record Shows for Comerica
The CFPB Consumer Complaint Database has logged 7,908 complaints against Comerica overall, with 1,322 of those filed in the trailing 12 months. Reports have come from consumers in 54 states and territories, making this a nationwide complaint footprint. "Credit card or prepaid card" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Problem with a purchase or transfer" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Comerica draw a 99.7% reply rate inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. The company's response carried a 15.9% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 40.2%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Comerica have?
7,908 complaints have been filed against Comerica with the CFPB overall - 1,322 of them in the past year.
Does Comerica respond to complaints on time?
Comerica has a 99.7% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Comerica?
Among all products tied to Comerica, "Credit card or prepaid card" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Comerica?
"Problem with a purchase or transfer" is the single most frequently cited issue in complaints against Comerica - see all issues and counts above.
How do I file a complaint against Comerica?
You can file a complaint against Comerica directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Comerica?
Comerica has drawn CFPB complaints from 54 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Comerica: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (7,908 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (15.9% here).
Also handles Credit card or prepaid card
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Comerica have?
7,908 complaints have been filed against Comerica with the CFPB overall - 1,322 of them in the past year.
Does Comerica respond to complaints on time?
Comerica has a 99.7% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Comerica?
Among all products tied to Comerica, "Credit card or prepaid card" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Comerica?
"Problem with a purchase or transfer" is the single most frequently cited issue in complaints against Comerica - see all issues and counts above.
How do I file a complaint against Comerica?
You can file a complaint against Comerica directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Comerica?
Comerica has drawn CFPB complaints from 54 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.