CFPB Consumer Complaint Profile
Advance Bureau of Collections
104 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 104
- Total complaints
- Mid-range
- 25
- Last 12 months
- 97.1%
- Timely response
- Below median
- 7
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Advance Bureau of Collections has accumulated 104 complaints, placing it #1303 by volume. It posts a 97.1% on-time response rate, the 40th percentile among companies with 100+ complaints.
- #1303
- of 3,843 companies by volume
- 97.1%
- on time (40th pctile)
- Debt collection
- most-complained product
- 7
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Advance Bureau of Collections vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97.1% Around the middle higher than 40% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 12 in 2024 to 25 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 4 |
| 2014 | 3 |
| 2015 | 4 |
| 2016 | 5 |
| 2017 | 11 |
| 2018 | 3 |
| 2019 | 3 |
| 2020 | 9 |
| 2021 | 12 |
| 2022 | 5 |
| 2023 | 5 |
| 2024 | 12 |
| 2025 | 25 |
| 2026year in progress | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Advance Bureau of Collections
The CFPB Consumer Complaint Database has logged 104 complaints against Advance Bureau of Collections overall, with 25 of those filed in the trailing 12 months. Reports have come from consumers in 7 states and territories, making this a geographically concentrated complaint footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
Advance Bureau of Collections's timely response rate stands at 97.1%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. Resolved cases drew a formal consumer-dispute rate of 18.2% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 3.8% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Advance Bureau of Collections have?
Advance Bureau of Collections has 104 total consumer complaints filed with the CFPB, with 25 filed in the last 12 months.
Does Advance Bureau of Collections respond to complaints on time?
Advance Bureau of Collections has a 97.1% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Advance Bureau of Collections?
The most complained-about product for Advance Bureau of Collections is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Advance Bureau of Collections?
The most common issue reported by consumers about Advance Bureau of Collections is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Advance Bureau of Collections?
You can file a complaint against Advance Bureau of Collections directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Advance Bureau of Collections?
Advance Bureau of Collections has drawn CFPB complaints from 7 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Advance Bureau of Collections: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (18.2% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.