CFPB Consumer Complaint Profile
Advance Bureau of Collections
104 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 104
- Total complaints
- 25
- Last 12 months
- 97.1%
- Timely response
- 7
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Advance Bureau of Collections has accumulated 104 complaints, placing it #1305 by volume. It answers 97.1% of complaints on time - above the 93% median for companies with 100+ complaints.
- #1305
- of 3,848 companies by volume
- 97.1%
- answered on time
- Debt collection
- most-complained product
- 7
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 4 |
| 2014 | 3 |
| 2015 | 4 |
| 2016 | 5 |
| 2017 | 11 |
| 2018 | 3 |
| 2019 | 3 |
| 2020 | 9 |
| 2021 | 12 |
| 2022 | 5 |
| 2023 | 5 |
| 2024 | 12 |
| 2025 | 25 |
| 2026 | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Advance Bureau of Collections
The CFPB Consumer Complaint Database has logged 104 complaints against Advance Bureau of Collections overall, with 25 of those filed in the trailing 12 months. Reports have come from consumers in 7 states and territories, making this a geographically concentrated complaint footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
Advance Bureau of Collections's timely response rate stands at 97.1%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. In 18.2% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Of complaints that were resolved, 3.8% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Advance Bureau of Collections have?
Advance Bureau of Collections has 104 total consumer complaints filed with the CFPB, with 25 filed in the last 12 months.
Does Advance Bureau of Collections respond to complaints on time?
Advance Bureau of Collections has a 97.1% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Advance Bureau of Collections?
The most complained-about product for Advance Bureau of Collections is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Advance Bureau of Collections?
The most common issue reported by consumers about Advance Bureau of Collections is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Advance Bureau of Collections?
You can file a complaint against Advance Bureau of Collections directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Advance Bureau of Collections?
Advance Bureau of Collections has drawn CFPB complaints from 7 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~104)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.