CFPB Consumer Complaint Profile
Arbor Professional Solutions, Inc.
Behind the 174 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 174
- Total complaints
- 34
- Last 12 months
- 100%
- Timely response
- 18
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, Arbor Professional Solutions, Inc. sits at #1020, with 174 complaints logged. 100% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #1020
- of 3,848 companies by volume
- 100%
- answered on time
- Debt collection
- most-complained product
- 18
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 2 |
| 2014 | 3 |
| 2015 | 3 |
| 2016 | 6 |
| 2017 | 10 |
| 2018 | 16 |
| 2019 | 8 |
| 2020 | 19 |
| 2021 | 14 |
| 2022 | 17 |
| 2023 | 13 |
| 2024 | 20 |
| 2025 | 34 |
| 2026 | 9 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Arbor Professional Solutions, Inc.
The CFPB Consumer Complaint Database has logged 174 complaints against Arbor Professional Solutions, Inc. overall, with 34 of those filed in the trailing 12 months. Reports have come from consumers in 18 states and territories, making this a multi-regional complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Arbor Professional Solutions, Inc.'s timely response rate stands at 100%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. The company's response was formally disputed in 28.6% of resolved cases, indicating how frequently the initial fix fell short. Of complaints that were resolved, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Arbor Professional Solutions, Inc. have?
174 complaints have been filed against Arbor Professional Solutions, Inc. with the CFPB overall - 34 of them in the past year.
Does Arbor Professional Solutions, Inc. respond to complaints on time?
Arbor Professional Solutions, Inc.'s CFPB timely-response rate is 100%. That is a strong response record by CFPB standards.
What product generates the most complaints for Arbor Professional Solutions, Inc.?
"Debt collection" draws more CFPB complaints against Arbor Professional Solutions, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Arbor Professional Solutions, Inc.?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Arbor Professional Solutions, Inc. - see all issues and counts above.
How do I file a complaint against Arbor Professional Solutions, Inc.?
You can file a complaint against Arbor Professional Solutions, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Arbor Professional Solutions, Inc.?
Arbor Professional Solutions, Inc. has drawn CFPB complaints from 18 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~174)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.