CFPB Consumer Complaint Profile
Security Credit Services, LLC
Behind the 3,361 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 3,361
- Total complaints
- 1,290
- Last 12 months
- 99.7%
- Timely response
- 52
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, Security Credit Services, LLC sits at #146, with 3,361 complaints logged. Its on-time response rate is 99.7%, ahead of the 93% median among companies with 100+ complaints.
- #146
- of 3,848 companies by volume
- 99.7%
- answered on time
- Debt collection
- most-complained product
- 52
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 6 |
| 2014 | 21 |
| 2015 | 21 |
| 2016 | 39 |
| 2017 | 94 |
| 2018 | 146 |
| 2019 | 131 |
| 2020 | 109 |
| 2021 | 186 |
| 2022 | 173 |
| 2023 | 291 |
| 2024 | 625 |
| 2025 | 1,150 |
| 2026 | 369 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Security Credit Services, LLC
3,361 complaints against Security Credit Services, LLC appear in the CFPB record, including 1,290 from the trailing year. The 52 states and territories represented put this footprint in nationwide territory. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Security Credit Services, LLC's timely response rate stands at 99.7%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. The company's response was formally disputed in 28.7% of resolved cases, indicating how frequently the initial fix fell short. 0% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Security Credit Services, LLC have?
The CFPB has logged 3,361 complaints against Security Credit Services, LLC to date, of which 1,290 came in over the last 12 months.
Does Security Credit Services, LLC respond to complaints on time?
Security Credit Services, LLC has a 99.7% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Security Credit Services, LLC?
"Debt collection" draws more CFPB complaints against Security Credit Services, LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Security Credit Services, LLC?
The most common issue reported by consumers about Security Credit Services, LLC is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Security Credit Services, LLC?
You can file a complaint against Security Credit Services, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Security Credit Services, LLC?
The CFPB has recorded complaints against Security Credit Services, LLC from 52 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~3,361)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.