CFPB Consumer Complaint Profile
Consumer Collection Management. Inc
Behind the 378 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 378
- Total complaints
- Above average
- 100
- Last 12 months
- 75.4%
- Timely response
- Bottom decile
- 28
- States affected
The verdict
378 CFPB complaints put Consumer Collection Management. Inc at #594 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 75.4%, the 7th percentile among companies with 100+ complaints.
- #594
- of 3,843 companies by volume
- 75.4%
- on time (7th pctile)
- Debt collection
- most-complained product
- 28
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Consumer Collection Management. Inc vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
75.4% Among the lowest higher than 7% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 55 in 2024 to 82 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 16 |
| 2015 | 9 |
| 2016 | 16 |
| 2017 | 22 |
| 2018 | 27 |
| 2019 | 14 |
| 2020 | 26 |
| 2021 | 21 |
| 2022 | 45 |
| 2023 | 19 |
| 2024 | 55 |
| 2025 | 82 |
| 2026year in progress | 26 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Consumer Collection Management. Inc
The CFPB Consumer Complaint Database has logged 378 complaints against Consumer Collection Management. Inc overall, with 100 of those filed in the trailing 12 months. Reports have come from consumers in 28 states and territories, making this a multi-regional complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Consumer Collection Management. Inc posts a 75.4% reply rate on forwarded complaints. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. Consumers formally disputed the company's response at a 6.3% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Consumer Collection Management. Inc have?
Consumer Collection Management. Inc has 378 total consumer complaints filed with the CFPB, with 100 filed in the last 12 months.
Does Consumer Collection Management. Inc respond to complaints on time?
Consumer Collection Management. Inc's CFPB timely-response rate is 75.4%. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Consumer Collection Management. Inc?
Among all products tied to Consumer Collection Management. Inc, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Consumer Collection Management. Inc?
The most common issue reported by consumers about Consumer Collection Management. Inc is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Consumer Collection Management. Inc?
You can file a complaint against Consumer Collection Management. Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Consumer Collection Management. Inc?
Consumers in 28 states and territories have filed complaints about Consumer Collection Management. Inc with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Consumer Collection Management. Inc: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (6.3% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.