CFPB Consumer Complaint Profile
Consumer Collection Management. Inc
Behind the 378 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 378
- Total complaints
- 100
- Last 12 months
- 75.4%
- Timely response
- 28
- States affected
The verdict
378 CFPB complaints put Consumer Collection Management. Inc at #595 out of 3,848 financial companies ranked by complaint volume. Its on-time response rate is 75.4%, trailing the 93% median among companies with 100+ complaints.
- #595
- of 3,848 companies by volume
- 75.4%
- answered on time
- Debt collection
- most-complained product
- 28
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 16 |
| 2015 | 9 |
| 2016 | 16 |
| 2017 | 22 |
| 2018 | 27 |
| 2019 | 14 |
| 2020 | 26 |
| 2021 | 21 |
| 2022 | 45 |
| 2023 | 19 |
| 2024 | 55 |
| 2025 | 82 |
| 2026 | 26 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Consumer Collection Management. Inc
The CFPB Consumer Complaint Database has logged 378 complaints against Consumer Collection Management. Inc overall, with 100 of those filed in the trailing 12 months. Reports have come from consumers in 28 states and territories, making this a multi-regional complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Consumer Collection Management. Inc answers 75.4% of forwarded complaints. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. Consumers formally disputed the company's response in 6.3% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. 0% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Consumer Collection Management. Inc have?
Consumer Collection Management. Inc has 378 total consumer complaints filed with the CFPB, with 100 filed in the last 12 months.
Does Consumer Collection Management. Inc respond to complaints on time?
Consumer Collection Management. Inc's CFPB timely-response rate is 75.4%. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Consumer Collection Management. Inc?
Among all products tied to Consumer Collection Management. Inc, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Consumer Collection Management. Inc?
The most common issue reported by consumers about Consumer Collection Management. Inc is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Consumer Collection Management. Inc?
You can file a complaint against Consumer Collection Management. Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Consumer Collection Management. Inc?
Consumers in 28 states and territories have filed complaints about Consumer Collection Management. Inc with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~378)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.