CFPB Consumer Complaint Profile
Conduent Incorporated
What 2,111 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 2,111
- Total complaints
- Among the highest
- 271
- Last 12 months
- 69.1%
- Timely response
- Bottom decile
- 43
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Conduent Incorporated sits at #200, with 2,111 complaints logged. It posts a 69.1% on-time response rate, the 6th percentile among companies with 100+ complaints.
- #200
- of 3,843 companies by volume
- 69.1%
- on time (6th pctile)
- Credit card or prepa…
- most-complained product
- 43
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Conduent Incorporated vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
69.1% Among the lowest higher than 6% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 139 in 2024 to 230 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 25 |
| 2017 | 30 |
| 2018 | 28 |
| 2019 | 78 |
| 2020 | 872 |
| 2021 | 314 |
| 2022 | 148 |
| 2023 | 166 |
| 2024 | 139 |
| 2025 | 230 |
| 2026year in progress | 81 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Conduent Incorporated
2,111 complaints against Conduent Incorporated appear in the CFPB record, including 271 from the trailing year. The 43 states and territories represented put this footprint in nationwide territory. The single largest complaint category is "Credit card or prepaid card," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Problem getting a card or closing an account" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Conduent Incorporated draw a 69.1% reply rate inside the Bureau's 15-day window. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. The company's response carried a 6.3% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 2.7% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Conduent Incorporated have?
The CFPB has logged 2,111 complaints against Conduent Incorporated to date, of which 271 came in over the last 12 months.
Does Conduent Incorporated respond to complaints on time?
Conduent Incorporated's CFPB timely-response rate is 69.1%. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Conduent Incorporated?
The most complained-about product for Conduent Incorporated is "Credit card or prepaid card." You can view the full product breakdown on this page.
What is the most common complaint issue with Conduent Incorporated?
The most common issue reported by consumers about Conduent Incorporated is "Problem getting a card or closing an account." All complaint issues are listed above with their counts.
How do I file a complaint against Conduent Incorporated?
You can file a complaint against Conduent Incorporated directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Conduent Incorporated?
Conduent Incorporated has drawn CFPB complaints from 43 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Conduent Incorporated: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (2,111 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (6.3% here).
Also handles Credit card or prepaid card
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Conduent Incorporated have?
The CFPB has logged 2,111 complaints against Conduent Incorporated to date, of which 271 came in over the last 12 months.
Does Conduent Incorporated respond to complaints on time?
Conduent Incorporated's CFPB timely-response rate is 69.1%. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Conduent Incorporated?
The most complained-about product for Conduent Incorporated is "Credit card or prepaid card." You can view the full product breakdown on this page.
What is the most common complaint issue with Conduent Incorporated?
The most common issue reported by consumers about Conduent Incorporated is "Problem getting a card or closing an account." All complaint issues are listed above with their counts.
How do I file a complaint against Conduent Incorporated?
You can file a complaint against Conduent Incorporated directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Conduent Incorporated?
Conduent Incorporated has drawn CFPB complaints from 43 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.