CFPB Consumer Complaint Profile
Conduent Incorporated
What 2,111 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 2,111
- Total complaints
- 271
- Last 12 months
- 69.1%
- Timely response
- 43
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, Conduent Incorporated sits at #200, with 2,111 complaints logged. It answers 69.1% of complaints on time - below the 93% median for companies with 100+ complaints.
- #200
- of 3,848 companies by volume
- 69.1%
- answered on time
- Credit card or prepa…
- most-complained product
- 43
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 25 |
| 2017 | 30 |
| 2018 | 28 |
| 2019 | 78 |
| 2020 | 872 |
| 2021 | 314 |
| 2022 | 148 |
| 2023 | 166 |
| 2024 | 139 |
| 2025 | 230 |
| 2026 | 81 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Conduent Incorporated
2,111 complaints against Conduent Incorporated appear in the CFPB record, including 271 from the trailing year. The 43 states and territories represented put this footprint in nationwide territory. The single largest complaint category is "Credit card or prepaid card," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Problem getting a card or closing an account" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
69.1% of CFPB-forwarded complaints against Conduent Incorporated get a reply inside the Bureau's 15-day window. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. The company's response was formally disputed in 6.3% of resolved cases, indicating how frequently the initial fix fell short. Of complaints that were resolved, 2.7% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Conduent Incorporated have?
The CFPB has logged 2,111 complaints against Conduent Incorporated to date, of which 271 came in over the last 12 months.
Does Conduent Incorporated respond to complaints on time?
Conduent Incorporated's CFPB timely-response rate is 69.1%. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Conduent Incorporated?
The most complained-about product for Conduent Incorporated is "Credit card or prepaid card." You can view the full product breakdown on this page.
What is the most common complaint issue with Conduent Incorporated?
The most common issue reported by consumers about Conduent Incorporated is "Problem getting a card or closing an account." All complaint issues are listed above with their counts.
How do I file a complaint against Conduent Incorporated?
You can file a complaint against Conduent Incorporated directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Conduent Incorporated?
Conduent Incorporated has drawn CFPB complaints from 43 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~2,111)
Also handles Credit card or prepaid card
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.