CFPB Consumer Complaint Profile
Conduent Incorporated
What 2,111 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
- 2,111
- Total complaints
- 271
- Last 12 months
- 69.1%
- Timely response
- 43
- States affected
The verdict
Conduent Incorporated ranks #200 of 3,848 financial companies by CFPB complaint volume, with 2,111 complaints on record. It answers 69.1% of complaints on time — below the 93% median for companies with 100+ complaints.
- #200
- of 3,848 companies by volume
- 69.1%
- answered on time
- Credit card or prepa…
- most-complained product
- 43
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 25 |
| 2017 | 30 |
| 2018 | 28 |
| 2019 | 78 |
| 2020 | 872 |
| 2021 | 314 |
| 2022 | 148 |
| 2023 | 166 |
| 2024 | 139 |
| 2025 | 230 |
| 2026 | 81 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Conduent Incorporated
The CFPB Consumer Complaint Database has logged 2,111 complaints against Conduent Incorporated overall, with 271 of those filed in the trailing 12 months. Reports have come from consumers in 43 states and territories, making this a nationwide complaint footprint. The single largest complaint category is "Credit card or prepaid card," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Problem getting a card or closing an account" — a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Conduent Incorporated's timely response rate stands at 69.1%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is well below the 95% industry benchmark and is a material red flag — late or missing responses are one of the strongest predictors of CFPB supervisory interest. Consumers formally disputed the company's response in 6.3% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Of complaints that were resolved, 2.7% closed with some form of monetary or non-monetary relief to the consumer.
Complaint counts alone do not tell the full story — larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Conduent Incorporated have?
Conduent Incorporated has 2,111 total consumer complaints filed with the CFPB, with 271 filed in the last 12 months.
Does Conduent Incorporated respond to complaints on time?
Conduent Incorporated has a 69.1% timely response rate to CFPB complaints. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Conduent Incorporated?
The most complained-about product for Conduent Incorporated is "Credit card or prepaid card." You can view the full product breakdown on this page.
What is the most common complaint issue with Conduent Incorporated?
The most common issue reported by consumers about Conduent Incorporated is "Problem getting a card or closing an account." All complaint issues are listed above with their counts.
How do I file a complaint against Conduent Incorporated?
You can file a complaint against Conduent Incorporated directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Conduent Incorporated?
Consumers in 43 states and territories have filed complaints about Conduent Incorporated with the CFPB.
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Related Data
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology — how this data is sourced, computed, and verified.