CFPB Consumer Complaint Profile
DCI Credit Services, Inc.
Consumers have filed 68 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 68
- Total complaints
- Mid-range
- 9
- Last 12 months
- 77.9%
- Timely response
- Bottom decile
- 16
- States affected
The verdict
DCI Credit Services, Inc. ranks #1575 of 3,843 financial companies by CFPB complaint volume, with 68 complaints on record. It posts a 77.9% on-time response rate, the 8th percentile among companies with 100+ complaints.
- #1575
- of 3,843 companies by volume
- 77.9%
- on time (8th pctile)
- Debt collection
- most-complained product
- 16
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
DCI Credit Services, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
77.9% Among the lowest higher than 8% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 3 |
| 2017 | 9 |
| 2018 | 7 |
| 2019 | 5 |
| 2020 | 2 |
| 2021 | 6 |
| 2022 | 5 |
| 2023 | 13 |
| 2024 | 5 |
| 2025 | 13 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for DCI Credit Services, Inc.
DCI Credit Services, Inc. carries 68 complaints in the CFPB's database, 9 of them filed within the past 12 months. Consumers spanning 16 states and territories have weighed in, giving this a multi-regional footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Written notification about debt," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, DCI Credit Services, Inc. posts a 77.9% reply rate on forwarded complaints. That is far under the 95% benchmark - a material red flag, since late or missing responses are among the strongest predictors of CFPB supervisory interest. Consumers formally disputed the company's response at a 28.6% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does DCI Credit Services, Inc. have?
The CFPB has logged 68 complaints against DCI Credit Services, Inc. to date, of which 9 came in over the last 12 months.
Does DCI Credit Services, Inc. respond to complaints on time?
DCI Credit Services, Inc.'s CFPB timely-response rate is 77.9%. This is below the typical industry benchmark of 95%.
What product generates the most complaints for DCI Credit Services, Inc.?
"Debt collection" draws more CFPB complaints against DCI Credit Services, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with DCI Credit Services, Inc.?
The most common issue reported by consumers about DCI Credit Services, Inc. is "Written notification about debt." All complaint issues are listed above with their counts.
How do I file a complaint against DCI Credit Services, Inc.?
You can file a complaint against DCI Credit Services, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about DCI Credit Services, Inc.?
DCI Credit Services, Inc. has drawn CFPB complaints from 16 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for DCI Credit Services, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (28.6% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.