CFPB Consumer Complaint Profile
First Step Group, LLC
Consumers have filed 35 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 35
- Total complaints
- Mid-range
- 0
- Last 12 months
- 82.9%
- Timely response
- Bottom quartile
- 16
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, First Step Group, LLC sits at #2180, with 35 complaints logged. Its on-time response rate is 82.9%, the 11th percentile among companies with 100+ complaints.
- #2180
- of 3,843 companies by volume
- 82.9%
- on time (11th pctile)
- Debt collection
- most-complained product
- 16
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
First Step Group, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
82.9% Among the lowest higher than 11% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 7 |
| 2015 | 11 |
| 2016 | 13 |
| 2017 | 2 |
| 2018 | 1 |
| 2024 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for First Step Group, LLC
The CFPB Consumer Complaint Database has logged 35 complaints against First Step Group, LLC overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 16 states and territories, making this a multi-regional complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. The specific issue named most within that category is "Cont'd attempts collect debt not owed," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, First Step Group, LLC posts a 82.9% reply rate on forwarded complaints. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. The company's response carried a 6.3% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does First Step Group, LLC have?
First Step Group, LLC has 35 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does First Step Group, LLC respond to complaints on time?
First Step Group, LLC has a 82.9% timely response rate to CFPB complaints.
What product generates the most complaints for First Step Group, LLC?
Among all products tied to First Step Group, LLC, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with First Step Group, LLC?
"Cont'd attempts collect debt not owed" is the single most frequently cited issue in complaints against First Step Group, LLC - see all issues and counts above.
How do I file a complaint against First Step Group, LLC?
You can file a complaint against First Step Group, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about First Step Group, LLC?
First Step Group, LLC has drawn CFPB complaints from 16 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for First Step Group, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (6.3% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.