CFPB Consumer Complaint Profile
GLA Collection Company, Inc.
Behind the 964 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 964
- Total complaints
- 169
- Last 12 months
- 99.4%
- Timely response
- 33
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, GLA Collection Company, Inc. has accumulated 964 complaints, placing it #334 by volume. 99.4% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #334
- of 3,848 companies by volume
- 99.4%
- answered on time
- Debt collection
- most-complained product
- 33
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 8 |
| 2014 | 37 |
| 2015 | 45 |
| 2016 | 55 |
| 2017 | 95 |
| 2018 | 54 |
| 2019 | 70 |
| 2020 | 76 |
| 2021 | 92 |
| 2022 | 76 |
| 2023 | 59 |
| 2024 | 86 |
| 2025 | 180 |
| 2026 | 31 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for GLA Collection Company, Inc.
The CFPB Consumer Complaint Database has logged 964 complaints against GLA Collection Company, Inc. overall, with 169 of those filed in the trailing 12 months. Reports have come from consumers in 33 states and territories, making this a multi-regional complaint footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, GLA Collection Company, Inc. answers 99.4% of forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. In 28% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 0.6% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does GLA Collection Company, Inc. have?
GLA Collection Company, Inc. has 964 total consumer complaints filed with the CFPB, with 169 filed in the last 12 months.
Does GLA Collection Company, Inc. respond to complaints on time?
GLA Collection Company, Inc. has a 99.4% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for GLA Collection Company, Inc.?
"Debt collection" draws more CFPB complaints against GLA Collection Company, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with GLA Collection Company, Inc.?
The most common issue reported by consumers about GLA Collection Company, Inc. is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against GLA Collection Company, Inc.?
You can file a complaint against GLA Collection Company, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about GLA Collection Company, Inc.?
The CFPB has recorded complaints against GLA Collection Company, Inc. from 33 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~964)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.