CFPB Consumer Complaint Profile
GLA Collection Company, Inc.
Behind the 964 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 964
- Total complaints
- Among the highest
- 169
- Last 12 months
- 99.4%
- Timely response
- Above median
- 33
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, GLA Collection Company, Inc. has accumulated 964 complaints, placing it #335 by volume. On-time replies land at 99.4%, the 69th percentile for the 100+ complaint peer group.
- #335
- of 3,843 companies by volume
- 99.4%
- on time (69th pctile)
- Debt collection
- most-complained product
- 33
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
GLA Collection Company, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.4% Higher than most higher than 69% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 86 in 2024 to 180 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 8 |
| 2014 | 37 |
| 2015 | 45 |
| 2016 | 55 |
| 2017 | 95 |
| 2018 | 54 |
| 2019 | 70 |
| 2020 | 76 |
| 2021 | 92 |
| 2022 | 76 |
| 2023 | 59 |
| 2024 | 86 |
| 2025 | 180 |
| 2026year in progress | 31 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for GLA Collection Company, Inc.
The CFPB Consumer Complaint Database has logged 964 complaints against GLA Collection Company, Inc. overall, with 169 of those filed in the trailing 12 months. Reports have come from consumers in 33 states and territories, making this a multi-regional complaint footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, GLA Collection Company, Inc. posts a 99.4% reply rate on forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Resolved cases drew a formal consumer-dispute rate of 28% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 0.6%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does GLA Collection Company, Inc. have?
GLA Collection Company, Inc. has 964 total consumer complaints filed with the CFPB, with 169 filed in the last 12 months.
Does GLA Collection Company, Inc. respond to complaints on time?
GLA Collection Company, Inc. has a 99.4% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for GLA Collection Company, Inc.?
"Debt collection" draws more CFPB complaints against GLA Collection Company, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with GLA Collection Company, Inc.?
The most common issue reported by consumers about GLA Collection Company, Inc. is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against GLA Collection Company, Inc.?
You can file a complaint against GLA Collection Company, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about GLA Collection Company, Inc.?
The CFPB has recorded complaints against GLA Collection Company, Inc. from 33 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for GLA Collection Company, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (28% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.