CFPB Consumer Complaint Profile
Integrated Recovery Services
Consumers have filed 209 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-05-15
- 209
- Total complaints
- 0
- Last 12 months
- 29.2%
- Timely response
- 43
- States affected
The verdict
209 CFPB complaints put Integrated Recovery Services at #902 out of 3,848 financial companies ranked by complaint volume. 29.2% of its complaints get an on-time reply, falling short of the 93% median for the 100+ complaint peer group.
- #902
- of 3,848 companies by volume
- 29.2%
- answered on time
- Debt collection
- most-complained product
- 43
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 17 |
| 2015 | 54 |
| 2016 | 66 |
| 2017 | 46 |
| 2018 | 16 |
| 2019 | 4 |
| 2020 | 2 |
| 2021 | 1 |
| 2022 | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Integrated Recovery Services
209 complaints against Integrated Recovery Services appear in the CFPB record, including 0 from the trailing year. The 43 states and territories represented put this footprint in nationwide territory. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Communication tactics" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
29.2% of CFPB-forwarded complaints against Integrated Recovery Services get a reply inside the Bureau's 15-day window. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. The company's response was formally disputed in 11.4% of resolved cases, indicating how frequently the initial fix fell short. Of complaints that were resolved, 0.5% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Integrated Recovery Services have?
Integrated Recovery Services has 209 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Integrated Recovery Services respond to complaints on time?
Integrated Recovery Services's CFPB timely-response rate is 29.2%. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Integrated Recovery Services?
Among all products tied to Integrated Recovery Services, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Integrated Recovery Services?
"Communication tactics" is the single most frequently cited issue in complaints against Integrated Recovery Services - see all issues and counts above.
How do I file a complaint against Integrated Recovery Services?
You can file a complaint against Integrated Recovery Services directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Integrated Recovery Services?
Integrated Recovery Services has drawn CFPB complaints from 43 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~209)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.