CFPB Consumer Complaint Profile
Integrated Recovery Services
Consumers have filed 209 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 209
- Total complaints
- Above average
- 0
- Last 12 months
- 29.2%
- Timely response
- Bottom decile
- 43
- States affected
The verdict
209 CFPB complaints put Integrated Recovery Services at #901 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 29.2%, the 2nd percentile for the 100+ complaint peer group.
- #901
- of 3,843 companies by volume
- 29.2%
- on time (2nd pctile)
- Debt collection
- most-complained product
- 43
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Integrated Recovery Services vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
29.2% Among the lowest higher than 2% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 17 |
| 2015 | 54 |
| 2016 | 66 |
| 2017 | 46 |
| 2018 | 16 |
| 2019 | 4 |
| 2020 | 2 |
| 2021 | 1 |
| 2022 | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Integrated Recovery Services
209 complaints against Integrated Recovery Services appear in the CFPB record, including 0 from the trailing year. The 43 states and territories represented put this footprint in nationwide territory. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Communication tactics" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Integrated Recovery Services draw a 29.2% reply rate inside the Bureau's 15-day window. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. The company's response carried a 11.4% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 0.5% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Integrated Recovery Services have?
Integrated Recovery Services has 209 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Integrated Recovery Services respond to complaints on time?
Integrated Recovery Services's CFPB timely-response rate is 29.2%. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Integrated Recovery Services?
Among all products tied to Integrated Recovery Services, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Integrated Recovery Services?
"Communication tactics" is the single most frequently cited issue in complaints against Integrated Recovery Services - see all issues and counts above.
How do I file a complaint against Integrated Recovery Services?
You can file a complaint against Integrated Recovery Services directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Integrated Recovery Services?
Integrated Recovery Services has drawn CFPB complaints from 43 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Integrated Recovery Services: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (11.4% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.