CFPB Consumer Complaint Profile
Tower Loan of Mississippi, Inc.
Behind the 1,365 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 1,365
- Total complaints
- Among the highest
- 277
- Last 12 months
- 99.7%
- Timely response
- Top decile
- 30
- States affected
The verdict
Tower Loan of Mississippi, Inc. ranks #274 of 3,843 financial companies by CFPB complaint volume, with 1,365 complaints on record. On-time replies land at 99.7%, the 76th percentile for the 100+ complaint peer group.
- #274
- of 3,843 companies by volume
- 99.7%
- on time (76th pctile)
- Credit reporting or …
- most-complained product
- 30
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Tower Loan of Mississippi, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.7% Top 24% higher than 76% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 153 in 2024 to 282 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 15 |
| 2014 | 58 |
| 2015 | 60 |
| 2016 | 59 |
| 2017 | 74 |
| 2018 | 80 |
| 2019 | 81 |
| 2020 | 56 |
| 2021 | 97 |
| 2022 | 122 |
| 2023 | 167 |
| 2024 | 153 |
| 2025 | 282 |
| 2026year in progress | 61 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Tower Loan of Mississippi, Inc.
Tower Loan of Mississippi, Inc. carries 1,365 complaints in the CFPB's database, 277 of them filed within the past 12 months. Consumers spanning 30 states and territories have weighed in, giving this a multi-regional footprint. "Credit reporting or other personal consumer reports" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Improper use of your report" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Tower Loan of Mississippi, Inc. posts a 99.7% reply rate on forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Consumers formally disputed the company's response at a 11.6% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 0.1% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Tower Loan of Mississippi, Inc. have?
1,365 complaints have been filed against Tower Loan of Mississippi, Inc. with the CFPB overall - 277 of them in the past year.
Does Tower Loan of Mississippi, Inc. respond to complaints on time?
Tower Loan of Mississippi, Inc. has a 99.7% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Tower Loan of Mississippi, Inc.?
Among all products tied to Tower Loan of Mississippi, Inc., "Credit reporting or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Tower Loan of Mississippi, Inc.?
"Improper use of your report" is the single most frequently cited issue in complaints against Tower Loan of Mississippi, Inc. - see all issues and counts above.
How do I file a complaint against Tower Loan of Mississippi, Inc.?
You can file a complaint against Tower Loan of Mississippi, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Tower Loan of Mississippi, Inc.?
The CFPB has recorded complaints against Tower Loan of Mississippi, Inc. from 30 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Tower Loan of Mississippi, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (1,365 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (11.6% here).
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.