CFPB Consumer Complaint Profile
MSW Capital, LLC
Behind the 41 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 41
- Total complaints
- Mid-range
- 1
- Last 12 months
- 87.8%
- Timely response
- Bottom quartile
- 22
- States affected
The verdict
41 CFPB complaints put MSW Capital, LLC at #2018 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 87.8%, the 15th percentile among companies with 100+ complaints.
- #2018
- of 3,843 companies by volume
- 87.8%
- on time (15th pctile)
- Debt collection
- most-complained product
- 22
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
MSW Capital, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
87.8% Among the lowest higher than 15% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 2 |
| 2014 | 3 |
| 2015 | 11 |
| 2016 | 5 |
| 2017 | 8 |
| 2018 | 8 |
| 2019 | 2 |
| 2020 | 1 |
| 2025 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for MSW Capital, LLC
MSW Capital, LLC carries 41 complaints in the CFPB's database, 1 of them filed within the past 12 months. Consumers spanning 22 states and territories have weighed in, giving this a multi-regional footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Cont'd attempts collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, MSW Capital, LLC posts a 87.8% reply rate on forwarded complaints. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. The company's response carried a 18.2% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does MSW Capital, LLC have?
41 complaints have been filed against MSW Capital, LLC with the CFPB overall - 1 of them in the past year.
Does MSW Capital, LLC respond to complaints on time?
CFPB complaints against MSW Capital, LLC draw a 87.8% timely-response rate inside the expected window.
What product generates the most complaints for MSW Capital, LLC?
The most complained-about product for MSW Capital, LLC is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with MSW Capital, LLC?
"Cont'd attempts collect debt not owed" is the single most frequently cited issue in complaints against MSW Capital, LLC - see all issues and counts above.
How do I file a complaint against MSW Capital, LLC?
You can file a complaint against MSW Capital, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about MSW Capital, LLC?
The CFPB has recorded complaints against MSW Capital, LLC from 22 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for MSW Capital, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (18.2% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does MSW Capital, LLC have?
41 complaints have been filed against MSW Capital, LLC with the CFPB overall - 1 of them in the past year.
Does MSW Capital, LLC respond to complaints on time?
CFPB complaints against MSW Capital, LLC draw a 87.8% timely-response rate inside the expected window.
What product generates the most complaints for MSW Capital, LLC?
The most complained-about product for MSW Capital, LLC is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with MSW Capital, LLC?
"Cont'd attempts collect debt not owed" is the single most frequently cited issue in complaints against MSW Capital, LLC - see all issues and counts above.
How do I file a complaint against MSW Capital, LLC?
You can file a complaint against MSW Capital, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about MSW Capital, LLC?
The CFPB has recorded complaints against MSW Capital, LLC from 22 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.