CFPB Consumer Complaint Profile
Nationwide Credit & Collection, Inc.
What 267 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 267
- Total complaints
- 55
- Last 12 months
- 94.8%
- Timely response
- 25
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, Nationwide Credit & Collection, Inc. sits at #759, with 267 complaints logged. It answers 94.8% of complaints on time - above the 93% median for companies with 100+ complaints.
- #759
- of 3,848 companies by volume
- 94.8%
- answered on time
- Debt collection
- most-complained product
- 25
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 8 |
| 2015 | 4 |
| 2016 | 2 |
| 2017 | 3 |
| 2018 | 8 |
| 2019 | 11 |
| 2020 | 17 |
| 2021 | 46 |
| 2022 | 45 |
| 2023 | 30 |
| 2024 | 31 |
| 2025 | 45 |
| 2026 | 17 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Nationwide Credit & Collection, Inc.
267 complaints against Nationwide Credit & Collection, Inc. appear in the CFPB record, including 55 from the trailing year. The 25 states and territories represented put this footprint in multi-regional territory. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Nationwide Credit & Collection, Inc.'s timely response rate stands at 94.8%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. In 28.6% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 0% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Nationwide Credit & Collection, Inc. have?
267 complaints have been filed against Nationwide Credit & Collection, Inc. with the CFPB overall - 55 of them in the past year.
Does Nationwide Credit & Collection, Inc. respond to complaints on time?
94.8% of the CFPB complaints against Nationwide Credit & Collection, Inc. get a response within the expected window.
What product generates the most complaints for Nationwide Credit & Collection, Inc.?
The most complained-about product for Nationwide Credit & Collection, Inc. is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Nationwide Credit & Collection, Inc.?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Nationwide Credit & Collection, Inc. - see all issues and counts above.
How do I file a complaint against Nationwide Credit & Collection, Inc.?
You can file a complaint against Nationwide Credit & Collection, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Nationwide Credit & Collection, Inc.?
The CFPB has recorded complaints against Nationwide Credit & Collection, Inc. from 25 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~267)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.