CFPB Consumer Complaint Profile
New Century Financial Services, Inc.
Consumers have filed 103 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 103
- Total complaints
- Mid-range
- 1
- Last 12 months
- 100%
- Timely response
- Top decile
- 12
- States affected
The verdict
New Century Financial Services, Inc. ranks #1310 of 3,843 financial companies by CFPB complaint volume, with 103 complaints on record. On-time replies land at 100%, the 86th percentile for the 100+ complaint peer group.
- #1310
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Debt collection
- most-complained product
- 12
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
New Century Financial Services, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 5 |
| 2014 | 17 |
| 2015 | 8 |
| 2016 | 17 |
| 2017 | 15 |
| 2018 | 8 |
| 2019 | 11 |
| 2020 | 6 |
| 2021 | 5 |
| 2022 | 2 |
| 2023 | 3 |
| 2024 | 5 |
| 2025 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for New Century Financial Services, Inc.
New Century Financial Services, Inc. carries 103 complaints in the CFPB's database, 1 of them filed within the past 12 months. Consumers spanning 12 states and territories have weighed in, giving this a geographically concentrated footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. The specific issue named most within that category is "Taking/threatening an illegal action," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, New Century Financial Services, Inc. posts a 100% reply rate on forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. Resolved cases drew a formal consumer-dispute rate of 18.2% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does New Century Financial Services, Inc. have?
The CFPB has logged 103 complaints against New Century Financial Services, Inc. to date, of which 1 came in over the last 12 months.
Does New Century Financial Services, Inc. respond to complaints on time?
CFPB complaints against New Century Financial Services, Inc. draw a 100% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for New Century Financial Services, Inc.?
"Debt collection" draws more CFPB complaints against New Century Financial Services, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with New Century Financial Services, Inc.?
The most common issue reported by consumers about New Century Financial Services, Inc. is "Taking/threatening an illegal action." All complaint issues are listed above with their counts.
How do I file a complaint against New Century Financial Services, Inc.?
You can file a complaint against New Century Financial Services, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about New Century Financial Services, Inc.?
The CFPB has recorded complaints against New Century Financial Services, Inc. from 12 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for New Century Financial Services, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (18.2% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does New Century Financial Services, Inc. have?
The CFPB has logged 103 complaints against New Century Financial Services, Inc. to date, of which 1 came in over the last 12 months.
Does New Century Financial Services, Inc. respond to complaints on time?
CFPB complaints against New Century Financial Services, Inc. draw a 100% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for New Century Financial Services, Inc.?
"Debt collection" draws more CFPB complaints against New Century Financial Services, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with New Century Financial Services, Inc.?
The most common issue reported by consumers about New Century Financial Services, Inc. is "Taking/threatening an illegal action." All complaint issues are listed above with their counts.
How do I file a complaint against New Century Financial Services, Inc.?
You can file a complaint against New Century Financial Services, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about New Century Financial Services, Inc.?
The CFPB has recorded complaints against New Century Financial Services, Inc. from 12 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.