CFPB Consumer Complaint Profile
New Century Financial Services, Inc.
Consumers have filed 103 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-05-15
- 103
- Total complaints
- 1
- Last 12 months
- 100%
- Timely response
- 12
- States affected
The verdict
New Century Financial Services, Inc. ranks #1312 of 3,848 financial companies by CFPB complaint volume, with 103 complaints on record. 100% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #1312
- of 3,848 companies by volume
- 100%
- answered on time
- Debt collection
- most-complained product
- 12
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 5 |
| 2014 | 17 |
| 2015 | 8 |
| 2016 | 17 |
| 2017 | 15 |
| 2018 | 8 |
| 2019 | 11 |
| 2020 | 6 |
| 2021 | 5 |
| 2022 | 2 |
| 2023 | 3 |
| 2024 | 5 |
| 2025 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for New Century Financial Services, Inc.
New Century Financial Services, Inc. carries 103 complaints in the CFPB's database, 1 of them filed within the past 12 months. Consumers spanning 12 states and territories have weighed in, giving this a geographically concentrated footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. The specific issue named most within that category is "Taking/threatening an illegal action," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, New Century Financial Services, Inc. answers 100% of forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. In 18.2% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. 0% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does New Century Financial Services, Inc. have?
The CFPB has logged 103 complaints against New Century Financial Services, Inc. to date, of which 1 came in over the last 12 months.
Does New Century Financial Services, Inc. respond to complaints on time?
100% of the CFPB complaints against New Century Financial Services, Inc. get a response within the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for New Century Financial Services, Inc.?
"Debt collection" draws more CFPB complaints against New Century Financial Services, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with New Century Financial Services, Inc.?
The most common issue reported by consumers about New Century Financial Services, Inc. is "Taking/threatening an illegal action." All complaint issues are listed above with their counts.
How do I file a complaint against New Century Financial Services, Inc.?
You can file a complaint against New Century Financial Services, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about New Century Financial Services, Inc.?
The CFPB has recorded complaints against New Century Financial Services, Inc. from 12 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~103)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.