CFPB Consumer Complaint Profile
NPAS, Inc.
Consumers have filed 135 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-05-15
- 135
- Total complaints
- 24
- Last 12 months
- 99.3%
- Timely response
- 28
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, NPAS, Inc. has accumulated 135 complaints, placing it #1162 by volume. It answers 99.3% of complaints on time - above the 93% median for companies with 100+ complaints.
- #1162
- of 3,848 companies by volume
- 99.3%
- answered on time
- Debt collection
- most-complained product
- 28
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2018 | 19 |
| 2019 | 32 |
| 2020 | 7 |
| 2021 | 9 |
| 2022 | 14 |
| 2023 | 8 |
| 2024 | 19 |
| 2025 | 18 |
| 2026 | 9 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for NPAS, Inc.
The CFPB Consumer Complaint Database has logged 135 complaints against NPAS, Inc. overall, with 24 of those filed in the trailing 12 months. Reports have come from consumers in 28 states and territories, making this a multi-regional complaint footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
NPAS, Inc.'s timely response rate stands at 99.3%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Among resolved complaints, 0% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does NPAS, Inc. have?
NPAS, Inc. has 135 total consumer complaints filed with the CFPB, with 24 filed in the last 12 months.
Does NPAS, Inc. respond to complaints on time?
NPAS, Inc.'s CFPB timely-response rate is 99.3%. That is a strong response record by CFPB standards.
What product generates the most complaints for NPAS, Inc.?
"Debt collection" draws more CFPB complaints against NPAS, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with NPAS, Inc.?
The most common issue reported by consumers about NPAS, Inc. is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against NPAS, Inc.?
You can file a complaint against NPAS, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about NPAS, Inc.?
NPAS, Inc. has drawn CFPB complaints from 28 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~135)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.