CFPB Consumer Complaint Profile
Northern Trust Company, The
Behind the 135 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 135
- Total complaints
- Mid-range
- 6
- Last 12 months
- 98.5%
- Timely response
- Above median
- 27
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Northern Trust Company, The sits at #1160, with 135 complaints logged. It posts a 98.5% on-time response rate, the 54th percentile among companies with 100+ complaints.
- #1160
- of 3,843 companies by volume
- 98.5%
- on time (54th pctile)
- Checking or savings …
- most-complained product
- 27
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Northern Trust Company, The vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.5% Higher than most higher than 54% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 5 |
| 2013 | 7 |
| 2014 | 13 |
| 2015 | 13 |
| 2016 | 11 |
| 2017 | 13 |
| 2018 | 15 |
| 2019 | 16 |
| 2020 | 6 |
| 2021 | 6 |
| 2022 | 6 |
| 2023 | 10 |
| 2024 | 7 |
| 2025 | 6 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Northern Trust Company, The
Northern Trust Company, The carries 135 complaints in the CFPB's database, 6 of them filed within the past 12 months. Consumers spanning 27 states and territories have weighed in, giving this a multi-regional footprint. The single largest complaint category is "Checking or savings account," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Managing an account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against Northern Trust Company, The draw a 98.5% reply rate inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. The company's response carried a 19.6% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 11.1% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Northern Trust Company, The have?
135 complaints have been filed against Northern Trust Company, The with the CFPB overall - 6 of them in the past year.
Does Northern Trust Company, The respond to complaints on time?
CFPB complaints against Northern Trust Company, The draw a 98.5% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Northern Trust Company, The?
The most complained-about product for Northern Trust Company, The is "Checking or savings account." You can view the full product breakdown on this page.
What is the most common complaint issue with Northern Trust Company, The?
The most common issue reported by consumers about Northern Trust Company, The is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against Northern Trust Company, The?
You can file a complaint against Northern Trust Company, The directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Northern Trust Company, The?
The CFPB has recorded complaints against Northern Trust Company, The from 27 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Northern Trust Company, The: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (19.6% here).
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Northern Trust Company, The have?
135 complaints have been filed against Northern Trust Company, The with the CFPB overall - 6 of them in the past year.
Does Northern Trust Company, The respond to complaints on time?
CFPB complaints against Northern Trust Company, The draw a 98.5% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Northern Trust Company, The?
The most complained-about product for Northern Trust Company, The is "Checking or savings account." You can view the full product breakdown on this page.
What is the most common complaint issue with Northern Trust Company, The?
The most common issue reported by consumers about Northern Trust Company, The is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against Northern Trust Company, The?
You can file a complaint against Northern Trust Company, The directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Northern Trust Company, The?
The CFPB has recorded complaints against Northern Trust Company, The from 27 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.