CFPB Consumer Complaint Profile
Ingo Money, Inc.
Behind the 135 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 135
- Total complaints
- Mid-range
- 21
- Last 12 months
- 93.3%
- Timely response
- Bottom quartile
- 34
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Ingo Money, Inc. has accumulated 135 complaints, placing it #1160 by volume. Its on-time response rate is 93.3%, the 24th percentile among companies with 100+ complaints.
- #1160
- of 3,843 companies by volume
- 93.3%
- on time (24th pctile)
- Money transfer, virt…
- most-complained product
- 34
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Ingo Money, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
93.3% Among the lowest higher than 24% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 15 in 2024 to 29 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 5 |
| 2017 | 9 |
| 2018 | 3 |
| 2019 | 2 |
| 2020 | 15 |
| 2021 | 20 |
| 2022 | 13 |
| 2023 | 20 |
| 2024 | 15 |
| 2025 | 29 |
| 2026year in progress | 4 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Ingo Money, Inc.
Ingo Money, Inc. carries 135 complaints in the CFPB's database, 21 of them filed within the past 12 months. Consumers spanning 34 states and territories have weighed in, giving this a multi-regional footprint. The single largest complaint category is "Money transfer, virtual currency, or money service," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Problem with customer service" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Ingo Money, Inc.'s timely response rate stands at 93.3%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. Resolved cases drew a formal consumer-dispute rate of 22.2% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 0.7%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Ingo Money, Inc. have?
The CFPB has logged 135 complaints against Ingo Money, Inc. to date, of which 21 came in over the last 12 months.
Does Ingo Money, Inc. respond to complaints on time?
CFPB complaints against Ingo Money, Inc. draw a 93.3% timely-response rate inside the expected window.
What product generates the most complaints for Ingo Money, Inc.?
The most complained-about product for Ingo Money, Inc. is "Money transfer, virtual currency, or money service." You can view the full product breakdown on this page.
What is the most common complaint issue with Ingo Money, Inc.?
Consumers most often cite "Problem with customer service" when complaining about Ingo Money, Inc.; the full issue list with counts is above.
How do I file a complaint against Ingo Money, Inc.?
You can file a complaint against Ingo Money, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Ingo Money, Inc.?
Consumers in 34 states and territories have filed complaints about Ingo Money, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Ingo Money, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (22.2% here).
Also handles Money transfer, virtual currency, or money service
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Ingo Money, Inc. have?
The CFPB has logged 135 complaints against Ingo Money, Inc. to date, of which 21 came in over the last 12 months.
Does Ingo Money, Inc. respond to complaints on time?
CFPB complaints against Ingo Money, Inc. draw a 93.3% timely-response rate inside the expected window.
What product generates the most complaints for Ingo Money, Inc.?
The most complained-about product for Ingo Money, Inc. is "Money transfer, virtual currency, or money service." You can view the full product breakdown on this page.
What is the most common complaint issue with Ingo Money, Inc.?
Consumers most often cite "Problem with customer service" when complaining about Ingo Money, Inc.; the full issue list with counts is above.
How do I file a complaint against Ingo Money, Inc.?
You can file a complaint against Ingo Money, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Ingo Money, Inc.?
Consumers in 34 states and territories have filed complaints about Ingo Money, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.