CFPB Consumer Complaint Profile
ONLINE Information Services, Inc.
3,324 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 3,324
- Total complaints
- Among the highest
- 1,000
- Last 12 months
- 99.9%
- Timely response
- Top decile
- 55
- States affected
The verdict
3,324 CFPB complaints put ONLINE Information Services, Inc. at #147 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 99.9%, the 82nd percentile for the 100+ complaint peer group.
- #147
- of 3,843 companies by volume
- 99.9%
- on time (82nd pctile)
- Debt collection
- most-complained product
- 55
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
ONLINE Information Services, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.9% Top 18% higher than 82% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 456 in 2024 to 883 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 5 |
| 2014 | 63 |
| 2015 | 89 |
| 2016 | 80 |
| 2017 | 102 |
| 2018 | 144 |
| 2019 | 195 |
| 2020 | 205 |
| 2021 | 283 |
| 2022 | 210 |
| 2023 | 318 |
| 2024 | 456 |
| 2025 | 883 |
| 2026year in progress | 291 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for ONLINE Information Services, Inc.
The CFPB Consumer Complaint Database has logged 3,324 complaints against ONLINE Information Services, Inc. overall, with 1,000 of those filed in the trailing 12 months. Reports have come from consumers in 55 states and territories, making this a nationwide complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against ONLINE Information Services, Inc. draw a 99.9% reply rate inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Consumers formally disputed the company's response at a 26.9% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, the consumer-relief closure rate is 28.5%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does ONLINE Information Services, Inc. have?
The CFPB has logged 3,324 complaints against ONLINE Information Services, Inc. to date, of which 1,000 came in over the last 12 months.
Does ONLINE Information Services, Inc. respond to complaints on time?
CFPB complaints against ONLINE Information Services, Inc. draw a 99.9% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for ONLINE Information Services, Inc.?
The most complained-about product for ONLINE Information Services, Inc. is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with ONLINE Information Services, Inc.?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against ONLINE Information Services, Inc. - see all issues and counts above.
How do I file a complaint against ONLINE Information Services, Inc.?
You can file a complaint against ONLINE Information Services, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about ONLINE Information Services, Inc.?
ONLINE Information Services, Inc. has drawn CFPB complaints from 55 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for ONLINE Information Services, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (3,324 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (26.9% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.