CFPB Consumer Complaint Profile
ONLINE Information Services, Inc.
3,324 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 3,324
- Total complaints
- 1,000
- Last 12 months
- 99.9%
- Timely response
- 55
- States affected
The verdict
3,324 CFPB complaints put ONLINE Information Services, Inc. at #147 out of 3,848 financial companies ranked by complaint volume. 99.9% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #147
- of 3,848 companies by volume
- 99.9%
- answered on time
- Debt collection
- most-complained product
- 55
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 5 |
| 2014 | 63 |
| 2015 | 89 |
| 2016 | 80 |
| 2017 | 102 |
| 2018 | 144 |
| 2019 | 195 |
| 2020 | 205 |
| 2021 | 283 |
| 2022 | 210 |
| 2023 | 318 |
| 2024 | 456 |
| 2025 | 883 |
| 2026 | 291 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for ONLINE Information Services, Inc.
The CFPB Consumer Complaint Database has logged 3,324 complaints against ONLINE Information Services, Inc. overall, with 1,000 of those filed in the trailing 12 months. Reports have come from consumers in 55 states and territories, making this a nationwide complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
99.9% of CFPB-forwarded complaints against ONLINE Information Services, Inc. get a reply inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Consumers formally disputed the company's response in 26.9% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 28.5% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does ONLINE Information Services, Inc. have?
The CFPB has logged 3,324 complaints against ONLINE Information Services, Inc. to date, of which 1,000 came in over the last 12 months.
Does ONLINE Information Services, Inc. respond to complaints on time?
99.9% of the CFPB complaints against ONLINE Information Services, Inc. get a response within the expected window. This is considered excellent.
What product generates the most complaints for ONLINE Information Services, Inc.?
The most complained-about product for ONLINE Information Services, Inc. is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with ONLINE Information Services, Inc.?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against ONLINE Information Services, Inc. - see all issues and counts above.
How do I file a complaint against ONLINE Information Services, Inc.?
You can file a complaint against ONLINE Information Services, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about ONLINE Information Services, Inc.?
ONLINE Information Services, Inc. has drawn CFPB complaints from 55 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~3,324)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.