CFPB Consumer Complaint Profile
Capio Partners, LLC
Behind the 3,285 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 3,285
- Total complaints
- Among the highest
- 821
- Last 12 months
- 99.2%
- Timely response
- Above median
- 53
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Capio Partners, LLC has accumulated 3,285 complaints, placing it #148 by volume. It posts a 99.2% on-time response rate, the 64th percentile among companies with 100+ complaints.
- #148
- of 3,843 companies by volume
- 99.2%
- on time (64th pctile)
- Debt collection
- most-complained product
- 53
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Capio Partners, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.2% Higher than most higher than 64% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 360 in 2024 to 718 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 14 |
| 2014 | 55 |
| 2015 | 64 |
| 2016 | 78 |
| 2017 | 128 |
| 2018 | 145 |
| 2019 | 215 |
| 2020 | 257 |
| 2021 | 306 |
| 2022 | 292 |
| 2023 | 425 |
| 2024 | 360 |
| 2025 | 718 |
| 2026year in progress | 228 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Capio Partners, LLC
The CFPB Consumer Complaint Database has logged 3,285 complaints against Capio Partners, LLC overall, with 821 of those filed in the trailing 12 months. Reports have come from consumers in 53 states and territories, making this a nationwide complaint footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Capio Partners, LLC posts a 99.2% reply rate on forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response carried a 5.5% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 99.6% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Capio Partners, LLC have?
3,285 complaints have been filed against Capio Partners, LLC with the CFPB overall - 821 of them in the past year.
Does Capio Partners, LLC respond to complaints on time?
Capio Partners, LLC's CFPB timely-response rate is 99.2%. This is considered excellent.
What product generates the most complaints for Capio Partners, LLC?
The most complained-about product for Capio Partners, LLC is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Capio Partners, LLC?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Capio Partners, LLC; the full issue list with counts is above.
How do I file a complaint against Capio Partners, LLC?
You can file a complaint against Capio Partners, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Capio Partners, LLC?
The CFPB has recorded complaints against Capio Partners, LLC from 53 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Capio Partners, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (3,285 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (5.5% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.