CFPB Consumer Complaint Profile
Capio Partners, LLC
Behind the 3,285 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 3,285
- Total complaints
- 821
- Last 12 months
- 99.2%
- Timely response
- 53
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Capio Partners, LLC has accumulated 3,285 complaints, placing it #148 by volume. It answers 99.2% of complaints on time - above the 93% median for companies with 100+ complaints.
- #148
- of 3,848 companies by volume
- 99.2%
- answered on time
- Debt collection
- most-complained product
- 53
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 14 |
| 2014 | 55 |
| 2015 | 64 |
| 2016 | 78 |
| 2017 | 128 |
| 2018 | 145 |
| 2019 | 215 |
| 2020 | 257 |
| 2021 | 306 |
| 2022 | 292 |
| 2023 | 425 |
| 2024 | 360 |
| 2025 | 718 |
| 2026 | 228 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Capio Partners, LLC
The CFPB Consumer Complaint Database has logged 3,285 complaints against Capio Partners, LLC overall, with 821 of those filed in the trailing 12 months. Reports have come from consumers in 53 states and territories, making this a nationwide complaint footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Capio Partners, LLC answers 99.2% of forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response was formally disputed in 5.5% of resolved cases, indicating how frequently the initial fix fell short. Of complaints that were resolved, 99.6% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Capio Partners, LLC have?
3,285 complaints have been filed against Capio Partners, LLC with the CFPB overall - 821 of them in the past year.
Does Capio Partners, LLC respond to complaints on time?
Capio Partners, LLC's CFPB timely-response rate is 99.2%. This is considered excellent.
What product generates the most complaints for Capio Partners, LLC?
The most complained-about product for Capio Partners, LLC is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Capio Partners, LLC?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Capio Partners, LLC; the full issue list with counts is above.
How do I file a complaint against Capio Partners, LLC?
You can file a complaint against Capio Partners, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Capio Partners, LLC?
The CFPB has recorded complaints against Capio Partners, LLC from 53 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~3,285)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.