CFPB Consumer Complaint Profile
Ford Motor Credit Co.
3,376 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 3,376
- Total complaints
- Among the highest
- 688
- Last 12 months
- 100%
- Timely response
- Top decile
- 54
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Ford Motor Credit Co. has accumulated 3,376 complaints, placing it #144 by volume. It posts a 100% on-time response rate, the 86th percentile among companies with 100+ complaints.
- #144
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Credit reporting or …
- most-complained product
- 54
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Ford Motor Credit Co. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 438 in 2024 to 662 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 16 |
| 2013 | 67 |
| 2014 | 100 |
| 2015 | 120 |
| 2016 | 131 |
| 2017 | 161 |
| 2018 | 201 |
| 2019 | 161 |
| 2020 | 237 |
| 2021 | 302 |
| 2022 | 273 |
| 2023 | 336 |
| 2024 | 438 |
| 2025 | 662 |
| 2026year in progress | 171 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Ford Motor Credit Co.
Ford Motor Credit Co. carries 3,376 complaints in the CFPB's database, 688 of them filed within the past 12 months. Consumers spanning 54 states and territories have weighed in, giving this a nationwide footprint. No product draws more complaints than "Credit reporting or other personal consumer reports," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Incorrect information on your report" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Ford Motor Credit Co. draw a 100% reply rate inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. The company's response carried a 23.3% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 15%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Ford Motor Credit Co. have?
3,376 complaints have been filed against Ford Motor Credit Co. with the CFPB overall - 688 of them in the past year.
Does Ford Motor Credit Co. respond to complaints on time?
Ford Motor Credit Co. has a 100% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Ford Motor Credit Co.?
Among all products tied to Ford Motor Credit Co., "Credit reporting or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Ford Motor Credit Co.?
Consumers most often cite "Incorrect information on your report" when complaining about Ford Motor Credit Co.; the full issue list with counts is above.
How do I file a complaint against Ford Motor Credit Co.?
You can file a complaint against Ford Motor Credit Co. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Ford Motor Credit Co.?
Consumers in 54 states and territories have filed complaints about Ford Motor Credit Co. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Ford Motor Credit Co.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (3,376 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (23.3% here).
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.