CFPB Consumer Complaint Profile
Overton, Russell, Doerr and Donovan, LLP
144 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 144
- Total complaints
- 1
- Last 12 months
- 87.5%
- Timely response
- 19
- States affected
The verdict
Overton, Russell, Doerr and Donovan, LLP ranks #1119 of 3,848 financial companies by CFPB complaint volume, with 144 complaints on record. 87.5% of its complaints get an on-time reply, falling short of the 93% median for the 100+ complaint peer group.
- #1119
- of 3,848 companies by volume
- 87.5%
- answered on time
- Debt collection
- most-complained product
- 19
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 14 |
| 2015 | 15 |
| 2016 | 26 |
| 2017 | 22 |
| 2018 | 21 |
| 2019 | 14 |
| 2020 | 7 |
| 2021 | 12 |
| 2022 | 5 |
| 2023 | 3 |
| 2024 | 3 |
| 2025 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Overton, Russell, Doerr and Donovan, LLP
144 complaints against Overton, Russell, Doerr and Donovan, LLP appear in the CFPB record, including 1 from the trailing year. The 19 states and territories represented put this footprint in multi-regional territory. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Overton, Russell, Doerr and Donovan, LLP answers 87.5% of forwarded complaints. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Consumers formally disputed the company's response in 34.4% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Of complaints that were resolved, 13.9% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Overton, Russell, Doerr and Donovan, LLP have?
The CFPB has logged 144 complaints against Overton, Russell, Doerr and Donovan, LLP to date, of which 1 came in over the last 12 months.
Does Overton, Russell, Doerr and Donovan, LLP respond to complaints on time?
Overton, Russell, Doerr and Donovan, LLP's CFPB timely-response rate is 87.5%.
What product generates the most complaints for Overton, Russell, Doerr and Donovan, LLP?
Among all products tied to Overton, Russell, Doerr and Donovan, LLP, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Overton, Russell, Doerr and Donovan, LLP?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Overton, Russell, Doerr and Donovan, LLP; the full issue list with counts is above.
How do I file a complaint against Overton, Russell, Doerr and Donovan, LLP?
You can file a complaint against Overton, Russell, Doerr and Donovan, LLP directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Overton, Russell, Doerr and Donovan, LLP?
Consumers in 19 states and territories have filed complaints about Overton, Russell, Doerr and Donovan, LLP with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~144)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.