CFPB Consumer Complaint Profile
Preferred Collection and Management, Inc.
144 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 144
- Total complaints
- Mid-range
- 9
- Last 12 months
- 86.1%
- Timely response
- Bottom quartile
- 9
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Preferred Collection and Management, Inc. has accumulated 144 complaints, placing it #1117 by volume. On-time replies land at 86.1%, the 13th percentile for the 100+ complaint peer group.
- #1117
- of 3,843 companies by volume
- 86.1%
- on time (13th pctile)
- Debt collection
- most-complained product
- 9
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Preferred Collection and Management, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
86.1% Among the lowest higher than 13% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 2 |
| 2014 | 3 |
| 2015 | 8 |
| 2016 | 10 |
| 2017 | 17 |
| 2018 | 21 |
| 2019 | 17 |
| 2020 | 33 |
| 2021 | 11 |
| 2022 | 6 |
| 2023 | 3 |
| 2024 | 4 |
| 2025 | 7 |
| 2026year in progress | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Preferred Collection and Management, Inc.
The CFPB Consumer Complaint Database has logged 144 complaints against Preferred Collection and Management, Inc. overall, with 9 of those filed in the trailing 12 months. Reports have come from consumers in 9 states and territories, making this a geographically concentrated complaint footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against Preferred Collection and Management, Inc. draw a 86.1% reply rate inside the Bureau's 15-day window. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Consumers formally disputed the company's response at a 25% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 1.4% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Preferred Collection and Management, Inc. have?
Preferred Collection and Management, Inc. has 144 total consumer complaints filed with the CFPB, with 9 filed in the last 12 months.
Does Preferred Collection and Management, Inc. respond to complaints on time?
Preferred Collection and Management, Inc.'s CFPB timely-response rate is 86.1%.
What product generates the most complaints for Preferred Collection and Management, Inc.?
The most complained-about product for Preferred Collection and Management, Inc. is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Preferred Collection and Management, Inc.?
The most common issue reported by consumers about Preferred Collection and Management, Inc. is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Preferred Collection and Management, Inc.?
You can file a complaint against Preferred Collection and Management, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Preferred Collection and Management, Inc.?
The CFPB has recorded complaints against Preferred Collection and Management, Inc. from 9 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Preferred Collection and Management, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (25% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.