CFPB Consumer Complaint Profile
Beacon Financial Corporation
The CFPB complaints on file trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 144
- Total complaints
- Mid-range
- 31
- Last 12 months
- 95.8%
- Timely response
- Below median
- 16
- States affected
The verdict
Beacon Financial Corporation ranks #1117 of 3,843 financial companies by CFPB complaint volume. Its on-time response record is at the 33rd percentile among companies with 100+ complaints.
- Checking or savings …
- most-complained product
- MA
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Beacon Financial Corporation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
95.8% Around the middle higher than 33% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 17 in 2024 to 29 in 2025 (2024 → 2025).
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2019 | 17 |
| 2020 | 20 |
| 2021 | 20 |
| 2022 | 17 |
| 2023 | 14 |
| 2024 | 17 |
| 2025 | 29 |
| 2026year in progress | 10 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Beacon Financial Corporation
The CFPB Consumer Complaint Database shows a multi-regional complaint footprint for Beacon Financial Corporation, with consumers across the country filing against it. The single largest complaint category is "Checking or savings account," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Managing an account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Timely response is the share of CFPB-forwarded complaints that receive a company reply within the 15-day window the Bureau expects. This company's rate clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Beacon Financial Corporation have?
Beacon Financial Corporation has 144 total consumer complaints filed with the CFPB, with 31 filed in the last 12 months.
Does Beacon Financial Corporation respond to complaints on time?
Beacon Financial Corporation has a 95.8% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Beacon Financial Corporation?
The most complained-about product for Beacon Financial Corporation is "Checking or savings account." You can view the full product breakdown on this page.
What is the most common complaint issue with Beacon Financial Corporation?
Consumers most often cite "Managing an account" when complaining about Beacon Financial Corporation; the full issue list with counts is above.
How do I file a complaint against Beacon Financial Corporation?
You can file a complaint against Beacon Financial Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Beacon Financial Corporation?
The CFPB has recorded complaints against Beacon Financial Corporation from 16 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.