CFPB Consumer Complaint Profile
Patient Accounting Service Center
431 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 431
- Total complaints
- 106
- Last 12 months
- 89.8%
- Timely response
- 37
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Patient Accounting Service Center has accumulated 431 complaints, placing it #549 by volume. 89.8% of its complaints get an on-time reply, falling short of the 93% median for the 100+ complaint peer group.
- #549
- of 3,848 companies by volume
- 89.8%
- answered on time
- Debt collection
- most-complained product
- 37
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 9 |
| 2015 | 16 |
| 2016 | 18 |
| 2017 | 16 |
| 2018 | 21 |
| 2019 | 31 |
| 2020 | 26 |
| 2021 | 19 |
| 2022 | 38 |
| 2023 | 47 |
| 2024 | 61 |
| 2025 | 109 |
| 2026 | 20 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Patient Accounting Service Center
431 complaints against Patient Accounting Service Center appear in the CFPB record, including 106 from the trailing year. The 37 states and territories represented put this footprint in multi-regional territory. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Patient Accounting Service Center answers 89.8% of forwarded complaints. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. The company's response was formally disputed in 16% of resolved cases, indicating how frequently the initial fix fell short. 0.2% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Patient Accounting Service Center have?
431 complaints have been filed against Patient Accounting Service Center with the CFPB overall - 106 of them in the past year.
Does Patient Accounting Service Center respond to complaints on time?
Patient Accounting Service Center's CFPB timely-response rate is 89.8%.
What product generates the most complaints for Patient Accounting Service Center?
The most complained-about product for Patient Accounting Service Center is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Patient Accounting Service Center?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Patient Accounting Service Center - see all issues and counts above.
How do I file a complaint against Patient Accounting Service Center?
You can file a complaint against Patient Accounting Service Center directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Patient Accounting Service Center?
Patient Accounting Service Center has drawn CFPB complaints from 37 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~431)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.