CFPB Consumer Complaint Profile
Professional Finance Company, Inc.
Behind the 718 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 718
- Total complaints
- 77
- Last 12 months
- 98.5%
- Timely response
- 42
- States affected
The verdict
718 CFPB complaints put Professional Finance Company, Inc. at #406 out of 3,848 financial companies ranked by complaint volume. It answers 98.5% of complaints on time - above the 93% median for companies with 100+ complaints.
- #406
- of 3,848 companies by volume
- 98.5%
- answered on time
- Debt collection
- most-complained product
- 42
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 8 |
| 2014 | 44 |
| 2015 | 45 |
| 2016 | 33 |
| 2017 | 38 |
| 2018 | 37 |
| 2019 | 47 |
| 2020 | 55 |
| 2021 | 94 |
| 2022 | 97 |
| 2023 | 78 |
| 2024 | 48 |
| 2025 | 78 |
| 2026 | 16 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Professional Finance Company, Inc.
Professional Finance Company, Inc. carries 718 complaints in the CFPB's database, 77 of them filed within the past 12 months. Consumers spanning 42 states and territories have weighed in, giving this a nationwide footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
98.5% of CFPB-forwarded complaints against Professional Finance Company, Inc. get a reply inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response was formally disputed in 18.3% of resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 39.1% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Professional Finance Company, Inc. have?
The CFPB has logged 718 complaints against Professional Finance Company, Inc. to date, of which 77 came in over the last 12 months.
Does Professional Finance Company, Inc. respond to complaints on time?
Professional Finance Company, Inc. has a 98.5% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Professional Finance Company, Inc.?
Among all products tied to Professional Finance Company, Inc., "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Professional Finance Company, Inc.?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Professional Finance Company, Inc. - see all issues and counts above.
How do I file a complaint against Professional Finance Company, Inc.?
You can file a complaint against Professional Finance Company, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Professional Finance Company, Inc.?
The CFPB has recorded complaints against Professional Finance Company, Inc. from 42 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~718)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.