CFPB Consumer Complaint Profile
RoundPoint Mortgage Servicing LLC
2,850 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 2,850
- Total complaints
- Among the highest
- 319
- Last 12 months
- 98.6%
- Timely response
- Above median
- 52
- States affected
The verdict
RoundPoint Mortgage Servicing LLC ranks #161 of 3,843 financial companies by CFPB complaint volume, with 2,850 complaints on record. It posts a 98.6% on-time response rate, the 55th percentile among companies with 100+ complaints.
- #161
- of 3,843 companies by volume
- 98.6%
- on time (55th pctile)
- Mortgage
- most-complained product
- 52
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
RoundPoint Mortgage Servicing LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.6% Higher than most higher than 55% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 408 in 2024 to 348 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 33 |
| 2013 | 79 |
| 2014 | 101 |
| 2015 | 172 |
| 2016 | 346 |
| 2017 | 253 |
| 2018 | 243 |
| 2019 | 168 |
| 2020 | 173 |
| 2021 | 93 |
| 2022 | 108 |
| 2023 | 268 |
| 2024 | 408 |
| 2025 | 348 |
| 2026year in progress | 57 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for RoundPoint Mortgage Servicing LLC
RoundPoint Mortgage Servicing LLC carries 2,850 complaints in the CFPB's database, 319 of them filed within the past 12 months. Consumers spanning 52 states and territories have weighed in, giving this a nationwide footprint. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Trouble during payment process" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against RoundPoint Mortgage Servicing LLC draw a 98.6% reply rate inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Resolved cases drew a formal consumer-dispute rate of 18.3% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 0.4%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does RoundPoint Mortgage Servicing LLC have?
2,850 complaints have been filed against RoundPoint Mortgage Servicing LLC with the CFPB overall - 319 of them in the past year.
Does RoundPoint Mortgage Servicing LLC respond to complaints on time?
CFPB complaints against RoundPoint Mortgage Servicing LLC draw a 98.6% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for RoundPoint Mortgage Servicing LLC?
Among all products tied to RoundPoint Mortgage Servicing LLC, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with RoundPoint Mortgage Servicing LLC?
"Trouble during payment process" is the single most frequently cited issue in complaints against RoundPoint Mortgage Servicing LLC - see all issues and counts above.
How do I file a complaint against RoundPoint Mortgage Servicing LLC?
You can file a complaint against RoundPoint Mortgage Servicing LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about RoundPoint Mortgage Servicing LLC?
Consumers in 52 states and territories have filed complaints about RoundPoint Mortgage Servicing LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for RoundPoint Mortgage Servicing LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (2,850 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (18.3% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.