CFPB Consumer Complaint Profile

Rubin & Rothman, LLC

346 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.

Data updated 2026-05-15

346
Total complaints
98
Last 12 months
100%
Timely response
16
States affected

The verdict

Among 3,848 financial companies tracked by CFPB complaint volume, Rubin & Rothman, LLC sits at #636, with 346 complaints logged. It answers 100% of complaints on time - above the 93% median for companies with 100+ complaints.

#636
of 3,848 companies by volume
100%
answered on time
Debt collection
most-complained product
16
states with complaints
Rubin & Rothman, LLC timely response rate 100.0%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Debt collection - Credit card debt 176
Debt collection - I do not know 58
Debt collection - Credit card 27
Debt collection - Auto debt 26
Debt collection - Auto 15
Debt collection - Other (i.e. phone, health club, etc.) 10
Debt collection - Other debt 7
Credit reporting or other personal consumer reports - Credit reporting 6
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 6
Credit card - General-purpose credit card or charge card 3

Top Issues

1.Took or threatened to take negative or legal action 77
2.Attempts to collect debt not owed 70
3.Written notification about debt 52
4.False statements or representation 50
5.Disclosure verification of debt 16
6.Taking/threatening an illegal action 14
7.Threatened to contact someone or share information improperly 13
8.Communication tactics 11
9.Cont'd attempts collect debt not owed 10
10.Improper contact or sharing of info 9

Complaints by Year

Year Complaints
2013 12
2014 22
2015 16
2016 14
2017 15
2018 12
2019 21
2020 10
2021 14
2022 19
2023 24
2024 48
2025 105
2026 14

Complaints by State (Top 15)

New York 220
New Jersey 49
Connecticut 34
Massachusetts 13
Maine 8
Pennsylvania 5
North Carolina 3
New Hampshire 3
Florida 2
District of Columbia 1
California 1
Michigan 1
Texas 1
Virginia 1
Tennessee 1

Company Responses

Closed with explanation 306
Closed with non-monetary relief 37
Closed with monetary relief 2
In progress 1

What the CFPB Complaint Record Shows for Rubin & Rothman, LLC

Rubin & Rothman, LLC carries 346 complaints in the CFPB's database, 98 of them filed within the past 12 months. Consumers spanning 16 states and territories have weighed in, giving this a multi-regional footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Took or threatened to take negative or legal action," a reasonable starting point for understanding recurring friction.

Within the Bureau's 15-day response window, Rubin & Rothman, LLC answers 100% of forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response was formally disputed in 17.9% of resolved cases, indicating how frequently the initial fix fell short. Of complaints that were resolved, 11.3% closed with some form of monetary or non-monetary relief to the consumer.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does Rubin & Rothman, LLC have?

The CFPB has logged 346 complaints against Rubin & Rothman, LLC to date, of which 98 came in over the last 12 months.

Does Rubin & Rothman, LLC respond to complaints on time?

Rubin & Rothman, LLC's CFPB timely-response rate is 100%. That puts it among the more responsive companies in the CFPB dataset.

What product generates the most complaints for Rubin & Rothman, LLC?

Among all products tied to Rubin & Rothman, LLC, "Debt collection" accounts for the largest share of complaints (full breakdown above).

What is the most common complaint issue with Rubin & Rothman, LLC?

The most common issue reported by consumers about Rubin & Rothman, LLC is "Took or threatened to take negative or legal action." All complaint issues are listed above with their counts.

How do I file a complaint against Rubin & Rothman, LLC?

You can file a complaint against Rubin & Rothman, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about Rubin & Rothman, LLC?

The CFPB has recorded complaints against Rubin & Rothman, LLC from 16 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.

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Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.