CFPB Consumer Complaint Profile
Citizens Financial Group, Inc.
Consumers have filed 17,118 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-05-15
- 17,118
- Total complaints
- 1,948
- Last 12 months
- 100%
- Timely response
- 54
- States affected
The verdict
Citizens Financial Group, Inc. ranks #42 of 3,848 financial companies by CFPB complaint volume, with 17,118 complaints on record. Its on-time response rate is 100%, ahead of the 93% median among companies with 100+ complaints.
- #42
- of 3,848 companies by volume
- 100%
- answered on time
- Checking or savings …
- most-complained product
- 54
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 16 |
| 2012 | 799 |
| 2013 | 644 |
| 2014 | 687 |
| 2015 | 754 |
| 2016 | 864 |
| 2017 | 861 |
| 2018 | 956 |
| 2019 | 1,018 |
| 2020 | 905 |
| 2021 | 1,336 |
| 2022 | 1,826 |
| 2023 | 2,031 |
| 2024 | 1,973 |
| 2025 | 2,016 |
| 2026 | 432 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Citizens Financial Group, Inc.
Citizens Financial Group, Inc. carries 17,118 complaints in the CFPB's database, 1,948 of them filed within the past 12 months. Consumers spanning 54 states and territories have weighed in, giving this a nationwide footprint. No product draws more complaints than "Checking or savings account," which sits at the top of the product breakdown. The specific issue named most within that category is "Managing an account," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Citizens Financial Group, Inc. answers 100% of forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Consumers formally disputed the company's response in 17.9% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. 19.7% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Citizens Financial Group, Inc. have?
The CFPB has logged 17,118 complaints against Citizens Financial Group, Inc. to date, of which 1,948 came in over the last 12 months.
Does Citizens Financial Group, Inc. respond to complaints on time?
Citizens Financial Group, Inc. has a 100% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Citizens Financial Group, Inc.?
Among all products tied to Citizens Financial Group, Inc., "Checking or savings account" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Citizens Financial Group, Inc.?
Consumers most often cite "Managing an account" when complaining about Citizens Financial Group, Inc.; the full issue list with counts is above.
How do I file a complaint against Citizens Financial Group, Inc.?
You can file a complaint against Citizens Financial Group, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Citizens Financial Group, Inc.?
Consumers in 54 states and territories have filed complaints about Citizens Financial Group, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~17,118)
Also handles Checking or savings account
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.