CFPB Consumer Complaint Profile

The Moore Law Group

Behind the 187 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.

Data updated 2026-05-15

187
Total complaints
50
Last 12 months
98.9%
Timely response
9
States affected

The verdict

The Moore Law Group ranks #976 of 3,848 financial companies by CFPB complaint volume, with 187 complaints on record. It answers 98.9% of complaints on time - above the 93% median for companies with 100+ complaints.

#976
of 3,848 companies by volume
98.9%
answered on time
Debt collection
most-complained product
9
states with complaints
The Moore Law Group timely response rate 98.9%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Debt collection - Credit card debt 130
Debt collection - I do not know 19
Debt collection - Credit card 15
Credit reporting or other personal consumer reports - Credit reporting 9
Debt collection - Rental debt 5
Credit card or prepaid card - General-purpose credit card or charge card 2
Debt collection - Other debt 2
Debt collection - Other (i.e. phone, health club, etc.) 2
Debt or credit management - Debt settlement 1
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 1

Top Issues

1.Took or threatened to take negative or legal action 51
2.Attempts to collect debt not owed 37
3.Written notification about debt 33
4.False statements or representation 22
5.Communication tactics 12
6.Cont'd attempts collect debt not owed 8
7.Threatened to contact someone or share information improperly 5
8.Taking/threatening an illegal action 4
9.Incorrect information on your report 4
10.Problem with a company's investigation into an existing problem 3

Complaints by Year

Year Complaints
2013 5
2014 4
2015 4
2016 4
2017 7
2018 6
2019 3
2020 6
2021 20
2022 11
2023 17
2024 41
2025 48
2026 11

Complaints by State (Top 15)

California 110
Nevada 20
Colorado 20
Arizona 18
New Mexico 12
Florida 3
Oregon 1
Alabama 1
Virginia 1

Company Responses

Closed with explanation 183
Closed with non-monetary relief 4

What the CFPB Complaint Record Shows for The Moore Law Group

187 complaints against The Moore Law Group appear in the CFPB record, including 50 from the trailing year. The 9 states and territories represented put this footprint in geographically concentrated territory. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Took or threatened to take negative or legal action," a reasonable starting point for understanding recurring friction.

The Moore Law Group's timely response rate stands at 98.9%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. The company's response was formally disputed in 31.6% of resolved cases, indicating how frequently the initial fix fell short. 2.1% of resolved complaints ended with some monetary or non-monetary relief for the consumer.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does The Moore Law Group have?

The CFPB has logged 187 complaints against The Moore Law Group to date, of which 50 came in over the last 12 months.

Does The Moore Law Group respond to complaints on time?

98.9% of the CFPB complaints against The Moore Law Group get a response within the expected window. That is a strong response record by CFPB standards.

What product generates the most complaints for The Moore Law Group?

Among all products tied to The Moore Law Group, "Debt collection" accounts for the largest share of complaints (full breakdown above).

What is the most common complaint issue with The Moore Law Group?

Consumers most often cite "Took or threatened to take negative or legal action" when complaining about The Moore Law Group; the full issue list with counts is above.

How do I file a complaint against The Moore Law Group?

You can file a complaint against The Moore Law Group directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about The Moore Law Group?

The Moore Law Group has drawn CFPB complaints from 9 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.

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Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.