CFPB Consumer Complaint Profile
Ezcorp, Inc.
187 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 187
- Total complaints
- 3
- Last 12 months
- 88.2%
- Timely response
- 29
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, Ezcorp, Inc. sits at #976, with 187 complaints logged. 88.2% of its complaints get an on-time reply, falling short of the 93% median for the 100+ complaint peer group.
- #976
- of 3,848 companies by volume
- 88.2%
- answered on time
- Debt collection
- most-complained product
- 29
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 13 |
| 2014 | 47 |
| 2015 | 37 |
| 2016 | 33 |
| 2017 | 34 |
| 2018 | 9 |
| 2019 | 4 |
| 2020 | 2 |
| 2021 | 3 |
| 2022 | 1 |
| 2025 | 4 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Ezcorp, Inc.
Ezcorp, Inc. carries 187 complaints in the CFPB's database, 3 of them filed within the past 12 months. Consumers spanning 29 states and territories have weighed in, giving this a multi-regional footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Taking/threatening an illegal action" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Ezcorp, Inc. answers 88.2% of forwarded complaints. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. The company's response was formally disputed in 10.7% of resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 3.2% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Ezcorp, Inc. have?
187 complaints have been filed against Ezcorp, Inc. with the CFPB overall - 3 of them in the past year.
Does Ezcorp, Inc. respond to complaints on time?
Ezcorp, Inc.'s CFPB timely-response rate is 88.2%.
What product generates the most complaints for Ezcorp, Inc.?
"Debt collection" draws more CFPB complaints against Ezcorp, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Ezcorp, Inc.?
The most common issue reported by consumers about Ezcorp, Inc. is "Taking/threatening an illegal action." All complaint issues are listed above with their counts.
How do I file a complaint against Ezcorp, Inc.?
You can file a complaint against Ezcorp, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Ezcorp, Inc.?
The CFPB has recorded complaints against Ezcorp, Inc. from 29 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~187)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.