CFPB Consumer Complaint Profile
Trojan Professional Services, Inc.
Behind the 118 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 118
- Total complaints
- 0
- Last 12 months
- 100%
- Timely response
- 20
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Trojan Professional Services, Inc. has accumulated 118 complaints, placing it #1235 by volume. It answers 100% of complaints on time - above the 93% median for companies with 100+ complaints.
- #1235
- of 3,848 companies by volume
- 100%
- answered on time
- Debt collection
- most-complained product
- 20
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 1 |
| 2014 | 12 |
| 2015 | 7 |
| 2016 | 16 |
| 2017 | 9 |
| 2018 | 8 |
| 2019 | 16 |
| 2020 | 16 |
| 2021 | 17 |
| 2022 | 10 |
| 2023 | 4 |
| 2024 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Trojan Professional Services, Inc.
The CFPB Consumer Complaint Database has logged 118 complaints against Trojan Professional Services, Inc. overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 20 states and territories, making this a multi-regional complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
100% of CFPB-forwarded complaints against Trojan Professional Services, Inc. get a reply inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Consumers formally disputed the company's response in 17.9% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Of complaints that were resolved, 46.6% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Trojan Professional Services, Inc. have?
Trojan Professional Services, Inc. has 118 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Trojan Professional Services, Inc. respond to complaints on time?
Trojan Professional Services, Inc.'s CFPB timely-response rate is 100%. That is a strong response record by CFPB standards.
What product generates the most complaints for Trojan Professional Services, Inc.?
Among all products tied to Trojan Professional Services, Inc., "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Trojan Professional Services, Inc.?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Trojan Professional Services, Inc.; the full issue list with counts is above.
How do I file a complaint against Trojan Professional Services, Inc.?
You can file a complaint against Trojan Professional Services, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Trojan Professional Services, Inc.?
Trojan Professional Services, Inc. has drawn CFPB complaints from 20 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~118)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.