Ecmc Group, Inc.
Open-data reference.
Debt Collector, CFPB Complaint Profile Specializes in: Federal student loan
Debt Collection Complaint Breakdown
Top Complaint Issues
Company Responses
Most consumers facing collection complaints carry utilization in the Fair-Poor band. FICO bands per myFICO + Experian guidance.
FICO impact ranges synthesize myFICO + Experian + Equifax consumer-education materials. Individual results vary.
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 62 |
| 2014 | 144 |
| 2015 | 85 |
| 2016 | 188 |
| 2017 | 179 |
| 2018 | 138 |
| 2019 | 79 |
| 2020 | 58 |
| 2021 | 79 |
| 2022 | 43 |
| 2023 | 20 |
| 2024 | 44 |
| 2025 | 96 |
| 2026 | 28 |
Complaints by State (Top 15)
Other Complaint Types
Your Rights with Debt Collectors
The Fair Debt Collection Practices Act (FDCPA) protects you from abusive, unfair, and deceptive collection practices.
- Request written verification of any debt within 30 days of first contact
- Dispute a debt if you believe it is incorrect or does not belong to you
- Demand the collector stop contacting you (in writing)
- File a complaint with the CFPB at consumerfinance.gov/complaint
What the CFPB Record Shows for Ecmc Group, Inc.
Ecmc Group, Inc. has 638 debt-collection complaints on file with the CFPB, which represents 51.3% of the 1,243 total complaints the Bureau has received about this entity. Reports have originated from consumers in 52 states and territories, making this a nationwide collection operation as measured by complaint volume. Consumers most frequently describe "Federal student loan" as the debt type behind their complaint about this collector. The single most-cited specific issue is "Dealing with your lender or servicer" - a useful starting point for understanding where the friction between this collector and consumers most frequently occurs.
Within the Bureau's 15-day response window, this company answers 99.8% of forwarded complaints. That is at or above benchmark levels, pointing to an intake process working as intended. 3.4% of resolved cases against this company closed with some form of consumer relief, a notably low ratio worth weighing against the disputed-response percentage. In 21.4% of resolved cases, the consumer formally disputed the response - a rough measure of how often the first resolution missed the mark.
How to read these numbers, and what to do if you're disputing a charge
Complaint volume alone does not prove wrongdoing, larger collection portfolios naturally produce more complaints, but the combination of timely-response rate, relief ratio, and dispute rate above gives a reasonable empirical picture of how this collector handles consumer interactions. Anyone in active dispute with this company should keep written records, use certified mail for verification requests (see your FDCPA rights above), and consider filing a CFPB complaint if standard resolution channels stall.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers with an active dispute should consult a qualified consumer-protection attorney.
Frequently Asked Questions
How many debt collection complaints does Ecmc Group, Inc. have?
Ecmc Group, Inc. has 638 debt collection complaints filed with the CFPB, representing 51.3% of all complaints against this company.
Does Ecmc Group, Inc. respond to complaints on time?
Ecmc Group, Inc.'s CFPB timely-response rate is 99.8%. That is a strong response record by CFPB standards.
Does Ecmc Group, Inc. provide relief to consumers?
3.4% of resolved complaints against Ecmc Group, Inc. were closed with some form of consumer relief (monetary or non-monetary).
What type of debt does Ecmc Group, Inc. primarily collect?
Based on CFPB complaint records, Ecmc Group, Inc.'s primary debt type is "Federal student loan"; the complete breakdown is shown above.
What rights do I have against Ecmc Group, Inc.?
Under the Fair Debt Collection Practices Act (FDCPA), you can request written debt verification within 30 days, dispute debts you believe are incorrect, demand the collector stop contacting you in writing, and file a complaint with the CFPB at consumerfinance.gov/complaint.
In how many states is Ecmc Group, Inc. active?
Consumers in 52 states and territories have filed CFPB complaints against Ecmc Group, Inc..
Source: Consumer Financial Protection Bureau Consumer Complaint Database · Q1 2026 Complaints filed against firms, not individuals. Data through March 2026.
Disclaimer: This information is provided for informational purposes only and does not constitute professional advice. Data is sourced from the CFPB Consumer Complaint Database. Consult a qualified professional before making decisions based on this data.
Read our methodology - how this data is sourced, computed, and verified.