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Ecmc Group, Inc.

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Debt Collector, CFPB Complaint Profile Specializes in: Federal student loan

CFPB collection forwarding receipt

Forwarded record DC-ECMC-GROUP-INC Ecmc Group, Inc.

638 DC complaints · rank #142/656 · 99.8% timely

  • DC 638
  • RANK #142/656
  • TIMELY 99.8%
  • RELIEF 3.4%
  • DISPUTE 21.4%
  • STATES 52
  • ISSUE Dealing with your lender or…
  • RESP Closed with explanation
  • PHOTO Hovg, LLC

Volume peers

Photo peer: Hovg, LLC (637)

Hovg, LLC637Grant & Weber643Client Services, Inc.646Ecmc Group, Inc. (this)638
Debt-collection complaint volume neighbourhood (this collector + nearest volume peers)

Ecmc Group, Inc.'s 638 debt-collection complaints sit next to Hovg, LLC (637) on the volume neighbourhood; peer NAMES stay, and the receipt VALUES are this collector's. Full complaint profile for Ecmc Group, Inc. →

Debt Collection Complaint Breakdown

Federal student loan 149
I do not know 133
Federal student loan debt 130
Non-federal student loan 63
Other (i.e. phone, health club, etc.) 56
Private student loan debt 39
Other debt 37
Medical 13
Medical debt 10
Credit card debt 4
Credit card 4

Top Complaint Issues

1.Dealing with your lender or servicer 172
2.Dealing with my lender or servicer 140
3.Attempts to collect debt not owed 140
4.Cont'd attempts collect debt not owed 133
5.Incorrect information on your report 121
6.Communication tactics 75
7.Disclosure verification of debt 69
8.False statements or representation 68
9.Written notification about debt 49
10.Took or threatened to take negative or legal action 40

Company Responses

Closed with explanation 1,197
Closed with monetary relief 25
Closed with non-monetary relief 17
Closed 4
Consumers who disputed the response 21.4%

Complaints by Year

Year Complaints
2013 62
2014 144
2015 85
2016 188
2017 179
2018 138
2019 79
2020 58
2021 79
2022 43
2023 20
2024 44
2025 96
2026 28

Complaints by State (Top 15)

California 213
Texas 96
Florida 82
Georgia 74
New York 74
Tennessee 55
Virginia 46
Illinois 45
Indiana 39
North Carolina 38
Pennsylvania 37
Ohio 36
South Carolina 31
Arizona 30
Michigan 25

What the CFPB Record Shows for Ecmc Group, Inc.

PlainCredit places Ecmc Group, Inc. at #142 of 656 debt collectors by CFPB debt-collection complaint volume (79th percentile), matching the Collectors directory ranking. Ecmc Group, Inc. has 638 debt-collection complaints on file with the CFPB, which represents 51.3% of the 1,243 total complaints the Bureau has received about this entity. Reports have originated from consumers in 52 states and territories, making this a nationwide collection operation as measured by complaint volume. Consumers most frequently describe "Federal student loan" as the debt type behind their complaint about this collector. The single most-cited specific issue is "Dealing with your lender or servicer" - a useful starting point for understanding where the friction between this collector and consumers most frequently occurs.

Within the Bureau's 15-day response window, this company answers 99.8% of forwarded complaints. That is at or above benchmark levels, pointing to an intake process working as intended. 3.4% of resolved cases against this company closed with some form of consumer relief, a notably low ratio worth weighing against the disputed-response percentage. In 21.4% of resolved cases, the consumer formally disputed the response - a rough measure of how often the first resolution missed the mark.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers with an active dispute should consult a qualified consumer-protection attorney.

Full complaint profile for Ecmc Group, Inc. → · All debt collectors →

Nationwide collectors with similar complaint volume or dispute rates

Two CFPB peer sets for Ecmc Group, Inc.: nearest debt collectors by debt-collection complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the volume strip on the forwarding receipt above.

Similar complaint volume

Nearest collectors by debt-collection complaint count (638 here).

Hovg, LLC 637 Grant & Weber 643 Client Services, Inc. 646 AMCOL Systems, Inc. 628

Similar dispute rates

Nearest collectors by share of complaints marked disputed (21.4% here).

All State Credit Bureau, Inc. 21.4% Automated Collection Services, Inc. 21.4% Coast Professional, Inc. 21.4% Nathan & Nathan, P.C. 21.4%

Frequently asked questions

How many CFPB debt-collection complaints does Ecmc Group, Inc. have?

Ecmc Group, Inc. has 638 debt-collection complaints in the CFPB Consumer Complaint Database, ranking #142 of 656 collectors by that volume.

Does Ecmc Group, Inc. respond to CFPB complaints on time?

The timely-response rate for Ecmc Group, Inc. in this extract is 99.8%.

What issue do consumers cite most about Ecmc Group, Inc.?

The most-cited issue in complaints about Ecmc Group, Inc. is "Dealing with your lender or servicer."

How should I read Ecmc Group, Inc.'s CFPB complaint record?

Ecmc Group, Inc.'s profile is a CFPB data extract for research. For rights and filing mechanics, use the debt-collection rights and how-to-file-CFPB-complaint guides on this site.

Related guides: Debt collection rights · How to file a CFPB complaint · Reading CFPB complaint data

Source: Consumer Financial Protection Bureau Consumer Complaint Database · Q1 2026 Complaints filed against firms, not individuals. Data through March 2026.

Disclaimer: This information is provided for informational purposes only and does not constitute professional advice. Data is sourced from the CFPB Consumer Complaint Database. Consult a qualified professional before making decisions based on this data.

Read our methodology - how this data is sourced, computed, and verified.