CFPB Consumer Complaint Profile

Ecmc Group, Inc.

What 1,243 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.

Data updated 2026-05-15

1,243
Total complaints
107
Last 12 months
99.8%
Timely response
52
States affected

The verdict

Among 3,848 financial companies tracked by CFPB complaint volume, Ecmc Group, Inc. sits at #292, with 1,243 complaints logged. It answers 99.8% of complaints on time - above the 93% median for companies with 100+ complaints.

#292
of 3,848 companies by volume
99.8%
answered on time
Student loan
most-complained product
52
states with complaints
Ecmc Group, Inc. timely response rate 99.8%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Student loan - Federal student loan servicing 286
Debt collection - Federal student loan 149
Debt collection - I do not know 133
Debt collection - Federal student loan debt 130
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 114
Student loan - Non-federal student loan 89
Debt collection - Non-federal student loan 63
Debt collection - Other (i.e. phone, health club, etc.) 56
Student loan - Private student loan 52
Credit reporting or other personal consumer reports - Credit reporting 50

Top Issues

1.Dealing with your lender or servicer 172
2.Dealing with my lender or servicer 140
3.Attempts to collect debt not owed 140
4.Cont'd attempts collect debt not owed 133
5.Incorrect information on your report 121
6.Communication tactics 75
7.Disclosure verification of debt 69
8.False statements or representation 68
9.Written notification about debt 49
10.Took or threatened to take negative or legal action 40

Complaints by Year

Year Complaints
2013 62
2014 144
2015 85
2016 188
2017 179
2018 138
2019 79
2020 58
2021 79
2022 43
2023 20
2024 44
2025 96
2026 28

Complaints by State (Top 15)

California 213
Texas 96
Florida 82
Georgia 74
New York 74
Tennessee 55
Virginia 46
Illinois 45
Indiana 39
North Carolina 38
Pennsylvania 37
Ohio 36
South Carolina 31
Arizona 30
Michigan 25

Company Responses

Closed with explanation 1,197
Closed with monetary relief 25
Closed with non-monetary relief 17
Closed 4

What the CFPB Complaint Record Shows for Ecmc Group, Inc.

The CFPB Consumer Complaint Database has logged 1,243 complaints against Ecmc Group, Inc. overall, with 107 of those filed in the trailing 12 months. Reports have come from consumers in 52 states and territories, making this a nationwide complaint footprint. No product draws more complaints than "Student loan," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Dealing with your lender or servicer" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.

Within the Bureau's 15-day response window, Ecmc Group, Inc. answers 99.8% of forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. In 21.4% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. 3.4% of resolved complaints ended with some monetary or non-monetary relief for the consumer.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does Ecmc Group, Inc. have?

The CFPB has logged 1,243 complaints against Ecmc Group, Inc. to date, of which 107 came in over the last 12 months.

Does Ecmc Group, Inc. respond to complaints on time?

Ecmc Group, Inc.'s CFPB timely-response rate is 99.8%. That is a strong response record by CFPB standards.

What product generates the most complaints for Ecmc Group, Inc.?

"Student loan" draws more CFPB complaints against Ecmc Group, Inc. than any other product - see the full breakdown above.

What is the most common complaint issue with Ecmc Group, Inc.?

The most common issue reported by consumers about Ecmc Group, Inc. is "Dealing with your lender or servicer." All complaint issues are listed above with their counts.

How do I file a complaint against Ecmc Group, Inc.?

You can file a complaint against Ecmc Group, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about Ecmc Group, Inc.?

The CFPB has recorded complaints against Ecmc Group, Inc. from 52 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.

Similar Companies

Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.