CFPB Consumer Complaint Profile
Ecmc Group, Inc.
What 1,243 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 1,243
- Total complaints
- Among the highest
- 107
- Last 12 months
- 99.8%
- Timely response
- Top decile
- 52
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Ecmc Group, Inc. sits at #293, with 1,243 complaints logged. It posts a 99.8% on-time response rate, the 79th percentile among companies with 100+ complaints.
- #293
- of 3,843 companies by volume
- 99.8%
- on time (79th pctile)
- Student loan
- most-complained product
- 52
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Ecmc Group, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.8% Top 21% higher than 79% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 44 in 2024 to 96 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 62 |
| 2014 | 144 |
| 2015 | 85 |
| 2016 | 188 |
| 2017 | 179 |
| 2018 | 138 |
| 2019 | 79 |
| 2020 | 58 |
| 2021 | 79 |
| 2022 | 43 |
| 2023 | 20 |
| 2024 | 44 |
| 2025 | 96 |
| 2026year in progress | 28 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Ecmc Group, Inc.
The CFPB Consumer Complaint Database has logged 1,243 complaints against Ecmc Group, Inc. overall, with 107 of those filed in the trailing 12 months. Reports have come from consumers in 52 states and territories, making this a nationwide complaint footprint. No product draws more complaints than "Student loan," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Dealing with your lender or servicer" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Ecmc Group, Inc. posts a 99.8% reply rate on forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. Resolved cases drew a formal consumer-dispute rate of 21.4% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 3.4% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Ecmc Group, Inc. have?
The CFPB has logged 1,243 complaints against Ecmc Group, Inc. to date, of which 107 came in over the last 12 months.
Does Ecmc Group, Inc. respond to complaints on time?
Ecmc Group, Inc.'s CFPB timely-response rate is 99.8%. That is a strong response record by CFPB standards.
What product generates the most complaints for Ecmc Group, Inc.?
"Student loan" draws more CFPB complaints against Ecmc Group, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Ecmc Group, Inc.?
The most common issue reported by consumers about Ecmc Group, Inc. is "Dealing with your lender or servicer." All complaint issues are listed above with their counts.
How do I file a complaint against Ecmc Group, Inc.?
You can file a complaint against Ecmc Group, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Ecmc Group, Inc.?
The CFPB has recorded complaints against Ecmc Group, Inc. from 52 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Ecmc Group, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (1,243 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (21.4% here).
Also handles Student loan
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.