Erc
A federal complaint-record lookup, not a rating from us.
Debt Collector, CFPB Complaint Profile Specializes in: Other debt
CFPB collection forwarding receipt
Forwarded record DC-ERC Erc
10,566 DC complaints · rank #10/656 · 99.7% timely
- DC 10,566
- RANK #10/656
- TIMELY 99.7%
- RELIEF 25%
- DISPUTE 17.5%
- STATES 56
- ISSUE Attempts to collect debt no…
- RESP Closed with explanation
- PHOTO Kriya Capital, LLC
Volume peers
Photo peer: Kriya Capital, LLC (11,461)
Erc's 10,566 debt-collection complaints sit next to Kriya Capital, LLC (11,461) on the volume neighbourhood; peer NAMES stay, and the receipt VALUES are this collector's. Full complaint profile for Erc →
Debt Collection Complaint Breakdown
Top Complaint Issues
Company Responses
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 116 |
| 2014 | 756 |
| 2015 | 1,575 |
| 2016 | 981 |
| 2017 | 1,379 |
| 2018 | 1,328 |
| 2019 | 1,212 |
| 2020 | 1,580 |
| 2021 | 1,748 |
| 2022 | 937 |
| 2023 | 808 |
| 2024 | 3 |
Complaints by State (Top 15)
What the CFPB Record Shows for Erc
According to the CFPB Consumer Complaint Database as aggregated by PlainCredit, Erc ranks #10 of 656 debt collectors by debt-collection complaint volume (99th percentile), using the same dc_complaints sort as the Collectors directory. 10,566 debt-collection complaints against Erc appear in the CFPB record - 85.1% of the 12,423 complaints filed about this entity. The 56 states and territories represented make this a nationwide operation by complaint volume. Consumers most frequently describe "Other debt" as the debt type behind their complaint about this collector. The single most-cited specific issue is "Attempts to collect debt not owed" - a useful starting point for understanding where the friction between this collector and consumers most frequently occurs.
Within the Bureau's 15-day response window, this company answers 99.7% of forwarded complaints. That clears the industry benchmark, a sign the intake process is functioning on schedule. Among resolved cases, 25% ended with monetary or non-monetary relief to the consumer. Consumers formally disputed the company's response in 17.5% of resolved cases, signalling how often the initial resolution failed to satisfy the complainant.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers with an active dispute should consult a qualified consumer-protection attorney.
Nationwide collectors with similar complaint volume or dispute rates
Two CFPB peer sets for Erc: nearest debt collectors by debt-collection complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the volume strip on the forwarding receipt above.
Similar complaint volume
Nearest collectors by debt-collection complaint count (10,566 here).
Similar dispute rates
Nearest collectors by share of complaints marked disputed (17.5% here).
Frequently asked questions
How many CFPB debt-collection complaints does Erc have?
Erc has 10,566 debt-collection complaints in the CFPB Consumer Complaint Database, ranking #10 of 656 collectors by that volume.
Does Erc respond to CFPB complaints on time?
CFPB complaints against Erc show a 99.7% timely-response rate.
What issue do consumers cite most about Erc?
The most-cited issue in complaints about Erc is "Attempts to collect debt not owed."
How should I read Erc's CFPB complaint record?
Treat the counts as a public complaint record, not a credit score or legal finding. Pair this page with PlainCredit guides on debt-collection rights and how to file a CFPB complaint if you have an active dispute.
Related guides: Debt collection rights · How to file a CFPB complaint · Reading CFPB complaint data
Source: Consumer Financial Protection Bureau Consumer Complaint Database · Q1 2026 Complaints filed against firms, not individuals. Data through March 2026.
Disclaimer: This information is provided for informational purposes only and does not constitute professional advice. Data is sourced from the CFPB Consumer Complaint Database. Consult a qualified professional before making decisions based on this data.
Read our methodology - how this data is sourced, computed, and verified.